VeSync

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

VeSync

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of VeSync's key feedback

1

Calorie Counting Issues

Users are experiencing difficulties with the calorie counting feature, which seems to be non-functional for some. Approximately 5% of users have reported this issue, impacting their ability to track dietary goals effectively.

The app's calorie counting feature is unusable, making it frustrating for those trying to manage their diet.

2

Device Connectivity Problems

Some users are unable to connect their devices, such as humidifiers, to the app, despite having updated firmware. This issue affects around 3% of users, hindering their ability to control devices remotely.

I can't control my humidifier remotely as the app keeps prompting for updates that are already installed.

3

Daylight Savings Adjustment

The app does not automatically adjust schedules for daylight savings time, requiring users to manually update their settings twice a year. This inconvenience affects about 2% of users.

The app doesn't adjust for daylight savings, so I have to manually change my schedules every time.

4

Location Services Requirement

The app forces users to enable location services, which some find intrusive and unnecessary. Approximately 2% of users have expressed dissatisfaction with this requirement.

The app mandates location services, which feels unnecessary and intrusive, as I'd prefer to enter my location manually.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

VeSync
VeSync receives predominantly positive feedback for its ease of use and effective integration with smart home devices, particularly Levoit products. Users appreciate its health tracking features and community support, though some report issues with connectivity and app functionality.

#2 RUNNER UP

Smart Life
Smart Life is praised for its compatibility with a wide range of devices and ease of setup. Users appreciate its reliability and the ability to control multiple devices seamlessly, although some experience issues with updates and connectivity.

#3 Straggler

Google Home
Google Home is valued for its integration with various smart devices and user-friendly interface. However, users frequently report connectivity issues and difficulties with updates, which can hinder the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
VeSync
#1 Users Choice
VeSync receives predominantly positive feedback for its ease of use and effective integration with smart home devices, particularly Levoit products. Users appreciate its health tracking features and community support, though some report issues with connectivity and app functionality.
Smart Life
#2 Runner-up
Smart Life is praised for its compatibility with a wide range of devices and ease of setup. Users appreciate its reliability and the ability to control multiple devices seamlessly, although some experience issues with updates and connectivity.
Google Home
#3 Straggler
Google Home is valued for its integration with various smart devices and user-friendly interface. However, users frequently report connectivity issues and difficulties with updates, which can hinder the overall experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Calorie Counting Issues
The app's calorie counting feature is unusable, rendering it ineffective for users aiming to track their diet. This critical functionality gap undermines the app's value proposition for health management.
The calorie counting feature is impossible to use, making the app pointless.
Remote Control Failures
Users experience issues with remotely controlling devices, such as humidifiers, despite the app indicating they are up to date. This connectivity problem disrupts the core promise of smart home convenience.
I can't remotely control my humidifier even though the app says it's updated.
Macro Slider Malfunction
The macro slider feature is non-functional, frustrating users who rely on it for dietary tracking. This defect diminishes the app's utility for users focused on nutrition management.
The macro slider doesn't work, making the app pointless.
Location Services Requirement
The app mandates location services, which users find intrusive and unnecessary for functionality. This requirement raises privacy concerns and detracts from user experience.
The app forces location services, which feels cheap and unnecessary.
Daylight Savings Adjustment
The app fails to automatically adjust schedules for daylight savings time, requiring manual updates. This oversight complicates user experience and diminishes the app's automation benefits.
I have to manually adjust all my schedules for daylight savings time.
Device Connectivity Issues
Users report frequent connectivity issues, with devices appearing offline or unresponsive. This persistent problem undermines the app's reliability and user trust.
The app often tells me my device is off or out of range, making it unreliable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Calorie Counting Issues
The app's calorie counting feature is unusable, rendering it ineffective for users aiming to track their diet. This critical functionality gap undermines the app's value proposition for health management.
Remote Control Failures
Users experience issues with remotely controlling devices, such as humidifiers, despite the app indicating they are up to date. This connectivity problem disrupts the core promise of smart home convenience.
Macro Slider Malfunction
The macro slider feature is non-functional, frustrating users who rely on it for dietary tracking. This defect diminishes the app's utility for users focused on nutrition management.
Location Services Requirement
The app mandates location services, which users find intrusive and unnecessary for functionality. This requirement raises privacy concerns and detracts from user experience.
Daylight Savings Adjustment
The app fails to automatically adjust schedules for daylight savings time, requiring manual updates. This oversight complicates user experience and diminishes the app's automation benefits.
Device Connectivity Issues
Users report frequent connectivity issues, with devices appearing offline or unresponsive. This persistent problem undermines the app's reliability and user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The macro slider doesn’t work. Pointless app. Glad I wasted money.
Over slept
Week of April 9th, 2025
Can’t remotely control my humidifier. Keeps telling me to update but is already up to date.
Kass Howell
Week of April 9th, 2025
Add ability to automate with Apple home or shortcuts please.
Dr. Moz
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The macro slider doesn’t work. Pointless app. Glad I wasted money.
Candice Wu
App Store
Can’t remotely control my humidifier. Keeps telling me to update but is already up to date.
Kelly Williams
Google Play
Add ability to automate with Apple home or shortcuts please.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

14 day free trial of paid features

⁠Migrate your feedback in one-click