Vinted

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Vinted

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Vinted's key feedback

1

Customer Service Issues

Many users express frustration with Vinted's customer service, describing it as unresponsive and unhelpful, especially when resolving disputes or issues with transactions. Approximately 20% of users seem affected by this problem.

Customer support is unresponsive and doesn't help resolve issues.

2

Technical Glitches

Users report frequent technical issues with the app, such as problems with logging in, account access, and app functionality, which disrupt their experience. This issue affects about 15% of users.

The app is unusable due to constant technical errors.

3

Buyer Protection Concerns

There is significant dissatisfaction with the buyer protection policy, as users feel it doesn't adequately protect them, especially when items are not as described or arrive damaged. Around 10% of users have raised this concern.

Buyer protection is ineffective, and I had to pay for return shipping on a faulty item.

4

High Shipping Costs

Users are unhappy with the high shipping costs, which often make purchasing low-cost items less appealing. This issue is mentioned by approximately 8% of users.

Shipping costs are too high, making cheap items expensive.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Vinted
Vinted receives praise for its user-friendly interface and no selling fees, making it a favorite for many users. However, some users report issues with customer service and app glitches, such as language changes and location errors.

#2 RUNNER UP

ThredUp
ThredUp is appreciated for its wide selection of second-hand clothing and easy-to-use app, with many users finding great deals. However, some users express dissatisfaction with the slow shipping times and low payouts for selling items.

#3 Straggler

Depop
Depop is favored for its unique and trendy second-hand items, with users enjoying the social aspect of the platform. Nonetheless, there are frequent complaints about app glitches, customer service issues, and the prevalence of scammers.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Vinted
#1 Users Choice
Vinted receives praise for its user-friendly interface and no selling fees, making it a favorite for many users. However, some users report issues with customer service and app glitches, such as language changes and location errors.
ThredUp
#2 Runner-up
ThredUp is appreciated for its wide selection of second-hand clothing and easy-to-use app, with many users finding great deals. However, some users express dissatisfaction with the slow shipping times and low payouts for selling items.
Depop
#3 Straggler
Depop is favored for its unique and trendy second-hand items, with users enjoying the social aspect of the platform. Nonetheless, there are frequent complaints about app glitches, customer service issues, and the prevalence of scammers.

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Nuggets

Major Highlights of the Week

Payment Issues 💸
Users face difficulties transferring funds from their Vinted wallet to their bank accounts, leading to frustration and distrust. This issue undermines the app's promise of a seamless selling experience.
I can't get my money from my Vinted wallet to my card, very disappointed.
Technical Glitches 🛠️
Frequent technical errors, such as account access issues and app malfunctions, hinder user experience and lead to account deletions. These persistent glitches deter users from continuing to use the app.
The app is unusable due to constant technical errors, and I can't even create a new account.
Excessive Notifications 🔔
The app bombards users with an overwhelming number of notifications, both push and email, which are difficult to manage or disable. This leads to user frustration and potential app deletion.
I receive about 50 push notifications and emails daily, and it's extremely annoying.
Customer Support Failures 📞
Users report inadequate customer support, with unresolved issues and unhelpful responses, leading to dissatisfaction and distrust. This lack of effective support diminishes user confidence in the platform.
Customer service is non-existent, and they don't help with any issues.
Buyer Protection Concerns 🛡️
The buyer protection fee is perceived as ineffective, as users still bear return costs for misrepresented items. This undermines trust in the platform's protective measures.
Buyer protection is a scam; I had to pay for return shipping for a misrepresented item.
Shipping Costs 🚚
High shipping fees, sometimes exceeding the item's cost, deter users from completing purchases. This issue contradicts the app's value proposition of affordable second-hand shopping.
Shipping costs are often higher than the item price, making purchases unreasonable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Payment Issues 💸
Users face difficulties transferring funds from their Vinted wallet to their bank accounts, leading to frustration and distrust. This issue undermines the app's promise of a seamless selling experience.
Technical Glitches 🛠️
Frequent technical errors, such as account access issues and app malfunctions, hinder user experience and lead to account deletions. These persistent glitches deter users from continuing to use the app.
Excessive Notifications 🔔
The app bombards users with an overwhelming number of notifications, both push and email, which are difficult to manage or disable. This leads to user frustration and potential app deletion.
Customer Support Failures 📞
Users report inadequate customer support, with unresolved issues and unhelpful responses, leading to dissatisfaction and distrust. This lack of effective support diminishes user confidence in the platform.
Buyer Protection Concerns 🛡️
The buyer protection fee is perceived as ineffective, as users still bear return costs for misrepresented items. This undermines trust in the platform's protective measures.
Shipping Costs 🚚
High shipping fees, sometimes exceeding the item's cost, deter users from completing purchases. This issue contradicts the app's value proposition of affordable second-hand shopping.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for buying and selling, but the customer service is disappointing. When issues arise, support is slow and often leaves buyers to cover return costs for seller mistakes. For a platform that charges for buyer protection, the protection feels nonexistent.
A Google user
Week of April 9th, 2025
I have tried paying for an item with 3 different cards, and Apple Pay across the app, safari, and Google. And nothing has worked. When I contacted support, I was told there was nothing they could do.
Matt_miller1234
Week of April 9th, 2025
This app is great but the amount of notifications I receive from it is insane! I get about 50 push notifications a day along with about 50 emails as well. I tried to toggle off the email notifications on the app and it took me to my phone’s settings to turn off the push notifications.
Saige Harris
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for buying and selling, but the customer service is disappointing. When issues arise, support is slow and often leaves buyers to cover return costs for seller mistakes. For a platform that charges for buyer protection, the protection feels nonexistent.
Candice Wu
App Store
I have tried paying for an item with 3 different cards, and Apple Pay across the app, safari, and Google. And nothing has worked. When I contacted support, I was told there was nothing they could do.
Kelly Williams
Google Play
This app is great but the amount of notifications I receive from it is insane! I get about 50 push notifications a day along with about 50 emails as well. I tried to toggle off the email notifications on the app and it took me to my phone’s settings to turn off the push notifications.
Koray Okumus
Google Play

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