Vids AI - Reels Video Editor

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Vids AI - Reels Video Editor's key feedback

Slow Processing

A significant number of users, approximately 20%, report that the app takes an unusually long time to process videos, especially when combining multiple clips, which diminishes the user experience and efficiency.

Combining multiple short clips takes an unusually long time to process, making the app frustrating to use.

Subscription Issues

Around 15% of users express frustration with subscription-related issues, such as unexpected charges after canceling trials or feeling that the app's features do not justify the cost, leading to dissatisfaction.

I canceled the trial but was still charged the annual price, and I can't find support to request a refund.

Limited Free Features

Approximately 25% of users are disappointed by the limited functionality available without payment, feeling misled by the app's initial free offering, which impacts their perception of value.

The app seems like a scam because it offers nothing that isn't available for free on other apps like CapCut.

Editing Glitches

About 10% of users experience glitches during editing, such as issues with text alignment and audio, which disrupts their ability to create seamless videos and affects overall satisfaction.

The app bugs out when editing, moving all text to the end and making audio impossible to play.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Canva

Canva is highly praised for its user-friendly interface and versatility in design, making it a favorite among users for creating visually appealing content quickly. Users appreciate the wide range of templates and features available even in the free version, though some express a desire for more advanced features.

#2 RUNNER UP

TikTok

TikTok is celebrated for its engaging and entertaining platform, allowing users to connect globally and share creative content. However, some users report issues with app performance and moderation, while others express concerns about privacy and account management.

#3 Straggler

Vids AI - Reels Video Editor

Vids AI receives mixed feedback, with users appreciating its AI-driven features and ease of use for quick video edits. However, many users report technical issues such as glitches and slow processing, and some express dissatisfaction with the subscription model and customer support.

Nuggets

Major Highlights of the Week

Slow Processing

The app takes an unusually long time to process videos, especially when combining multiple clips, which frustrates users who expect quick results. This delay undermines the app's promise of creating videos in minutes.

Combining multiple short clips takes forever to process, making the app impractical for quick edits.

Subscription Confusion

Users are confused and frustrated by unexpected charges after canceling trials or subscriptions, indicating a lack of clarity in the cancellation process. This issue leads to dissatisfaction and perceptions of the app as a scam.

I canceled the trial but was still charged the annual price, and I can't find support to request a refund.

AI Feature Costs

Despite paying for a subscription, users are disappointed that they must pay extra for each use of the AI feature, which they perceive as a rip-off. This pricing model contradicts expectations set by the subscription.

After paying $60, I still have to pay for each AI video, which feels like a rip-off.

Captioning Issues

The captioning feature is difficult to use, with limited control over text timing and inability to mute clips, hindering users' ability to customize their videos. This limitation affects the app's usability for detailed editing.

Changing text timing is difficult, and I can't mute clips, which limits my editing options.

Template Server Overload

New templates are often unavailable due to server overload, preventing users from accessing the latest features and diminishing the app's value proposition. This technical issue disrupts the user experience.

The newest templates are never usable because the servers are overwhelmed.

Export Glitches

Users experience glitches during the export process, resulting in unusable videos and wasted editing efforts. This technical flaw severely impacts the app's reliability and user satisfaction.

After spending time editing, the video glitches during export, and there's no way to fix it.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Slow Processing

Subscription Confusion

AI Feature Costs

Captioning Issues

Template Server Overload

Export Glitches

Users experience glitches during the export process, resulting in unusable videos and wasted editing efforts. This technical flaw severely impacts the app's reliability and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is pretty legit! Only hang up is that when trying to use the newest templates they’re never able to be used because the servers are overwhelmed.

IamPhreshAF

Week of April 9th, 2025

Did the free trial for pro and seemed pretty good overall. Was tempted to continue subscribing but when I went to use the captions feature it is very difficult to change text and have it align with video times.

This guy is just awesome

Week of April 9th, 2025

I mean, I was a video editor so of course I like having control over what happens. But if you get used to moving your clips around and replacing ones that don’t work, it does make it easier to do quick reels on the fly. It could use some more focus on Product video templates for small businesses like mine.

kre8withkristina

Week of April 9th, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app is pretty legit! Only hang up is that when trying to use the newest templates they’re never able to be used because the servers are overwhelmed.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Vids AI - Reels Video Editor

Top Insights This Week

Slow Processing

Subscription Issues

Limited Free Features

Editing Glitches

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts