VIZIO

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of VIZIO's key feedback

Blank Screen Issue

A significant number of users, approximately 20%, report encountering a blank screen when trying to use the app, rendering it unusable. This issue persists even after reinstalling the app or restarting devices.

The app just shows a blank screen and doesn't work, even after reinstalling.

Connection Problems

Around 15% of users experience frequent connection issues between the app and their VIZIO devices, requiring them to repeatedly disconnect and reconnect their devices to get the app working.

I constantly have to disconnect and reconnect my TV to get the app to work.

Account and Ads Frustration

Some users, about 5%, express frustration over the need to create an account and the presence of ads, feeling that these requirements are unnecessary and intrusive.

I dislike having to create an account and deal with ads just to use the app.

Limited Control Features

A small portion of users, roughly 3%, are dissatisfied with the app's control features, finding them less comprehensive than the TV's built-in settings menu.

The app's control features are limited compared to the TV's built-in settings.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Tubi

Tubi receives overwhelmingly positive feedback for its vast selection of free movies and TV shows, with users appreciating the minimal ads compared to other platforms. Many users praise its diverse content, including classic and recent titles, and find it a reliable alternative to paid streaming services.

#2 RUNNER UP

Pluto TV

Pluto TV is praised for its wide variety of channels and free access to popular shows and movies. However, users frequently complain about the excessive ads and technical issues like buffering and app crashes, which detract from the viewing experience.

#3 Straggler

VIZIO | WatchFree+

VIZIO | WatchFree+ receives mixed feedback, with users appreciating the convenience of controlling their TV via the app and the availability of free live channels. However, many users report technical issues such as app crashes and connectivity problems, which hinder the overall experience.

Nuggets

Major Highlights of the Week

Blank Screen Issue

The app frequently displays a blank screen upon opening, rendering it unusable. Users have attempted reinstalling and troubleshooting without success.

Every time I open the app, it's just a blank screen, even after reinstalling.

Connection Problems

Users experience persistent connection issues between the app and their VIZIO devices, requiring repeated troubleshooting steps. This disrupts the seamless control and streaming experience promised by the app.

I constantly have to disconnect and reconnect my TV to get the app to work.

Account Requirement Frustration

The mandatory account creation and sign-in process is seen as an unnecessary barrier, especially for users who prefer quick access. This requirement is perceived as intrusive and inconvenient.

I don't like that I have to create an account just to use the app.

Inconsistent Remote Functionality

The app's remote control feature is unreliable, with buttons not functioning as expected, leading to user frustration. This inconsistency undermines the app's utility as a remote replacement.

Pressing the up button on the remote brings me back to the home screen instead.

Data Privacy Concerns

There is dissatisfaction with perceived data privacy issues, particularly regarding data collection and ad placements. Users feel their data is being exploited without adequate transparency.

I feel like my data is being sold, and now there are ads in the app too.

Limited Settings Access

The app's settings menu lacks comprehensive options, limiting users' ability to fully control their devices. This limitation frustrates users who expect more robust functionality.

The app's settings don't have all the options I need to control my TV.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Blank Screen Issue

The app frequently displays a blank screen upon opening, rendering it unusable. Users have attempted reinstalling and troubleshooting without success.

Connection Problems

Account Requirement Frustration

The mandatory account creation and sign-in process is seen as an unnecessary barrier, especially for users who prefer quick access. This requirement is perceived as intrusive and inconvenient.

Inconsistent Remote Functionality

The app's remote control feature is unreliable, with buttons not functioning as expected, leading to user frustration. This inconsistency undermines the app's utility as a remote replacement.

Data Privacy Concerns

There is dissatisfaction with perceived data privacy issues, particularly regarding data collection and ad placements. Users feel their data is being exploited without adequate transparency.

Limited Settings Access

The app's settings menu lacks comprehensive options, limiting users' ability to fully control their devices. This limitation frustrates users who expect more robust functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app worked well initially, but now it just shows a blank grey screen. I've tried reinstalling it, but the issue persists. My sisters are experiencing the same problem.

Tvlover32

Week of April 9th, 2025

I love this app because it controls virtually all features of my TV, which is great since my kid often misplaces the remote. Installation was easy, and I highly recommend it to anyone with a Vizio.

NateBallard2363

Week of April 9th, 2025

Every time I turn off the TV, I have to disconnect it from the internet, unplug it, delete the app, and set everything up again. This issue happens with every Vizio TV I've tried.

MalloryRae85

Week of April 9th, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app worked well initially, but now it just shows a blank grey screen. I've tried reinstalling it, but the issue persists. My sisters are experiencing the same problem.

Candice Wu

App Store

I love this app because it controls virtually all features of my TV, which is great since my kid often misplaces the remote. Installation was easy, and I highly recommend it to anyone with a Vizio.

Kelly Williams

Google Play

Every time I turn off the TV, I have to disconnect it from the internet, unplug it, delete the app, and set everything up again. This issue happens with every Vizio TV I've tried.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

VIZIO

Top Insights This Week

Blank Screen Issue

Connection Problems

Account and Ads Frustration

Limited Control Features

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts