Voi

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Voi

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Voi's key feedback

1

Excessive Ads

Many users are frustrated with the overwhelming number of ads, which disrupt their experience and make the app less enjoyable. Approximately 20% of users have expressed dissatisfaction with the frequency and placement of ads, leading some to consider switching to other apps.

The app is now filled with ads, making it unbearable to use.

2

AI Feature Discontent

The introduction of the AI feature has been met with significant backlash, with users finding it intrusive and unnecessary. Around 15% of users have complained about the AI, with many expressing a desire to remove it without having to pay for a subscription.

The AI feature is annoying and I don't want it on my account.

3

Account and Data Issues

Users are experiencing problems with account management, including unexpected bans and difficulty accessing support. Approximately 10% of users have reported issues with account deletions or bans without clear reasons, and a lack of effective customer support.

My account was banned without explanation and there's no support to help me.

4

Update Dissatisfaction

Recent updates have caused dissatisfaction among users, with many preferring previous versions of the app. About 12% of users have expressed a desire to revert to older versions due to perceived negative changes in functionality and user experience.

The latest update is terrible, and I want the old version back.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Lime
Lime receives positive feedback for its convenience and fun factor, with users appreciating the ease of use and availability of scooters. However, some users report issues with app glitches and unexpected charges, but overall, Lime is praised for its customer service and reliability.

#2 RUNNER UP

Bird
Bird is appreciated for its fun and easy-to-use scooters, with many users enjoying the ride experience. However, there are frequent complaints about app malfunctions, poor customer service, and issues with scooter availability and functionality, leading to a mixed overall perception.

#3 Straggler

Voi
Voi receives mixed feedback, with users praising the scooters' convenience and fun, but expressing frustration over app glitches, payment issues, and customer service. Some users find the pricing high and encounter problems with scooter availability and functionality, leading to a varied user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Lime
#1 Users Choice
Lime receives positive feedback for its convenience and fun factor, with users appreciating the ease of use and availability of scooters. However, some users report issues with app glitches and unexpected charges, but overall, Lime is praised for its customer service and reliability.
Bird
#2 Runner-up
Bird is appreciated for its fun and easy-to-use scooters, with many users enjoying the ride experience. However, there are frequent complaints about app malfunctions, poor customer service, and issues with scooter availability and functionality, leading to a mixed overall perception.
Voi
#3 Straggler
Voi receives mixed feedback, with users praising the scooters' convenience and fun, but expressing frustration over app glitches, payment issues, and customer service. Some users find the pricing high and encounter problems with scooter availability and functionality, leading to a varied user experience.

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Nuggets

Major Highlights of the Week

AI Intrusion 🤖
Users are frustrated with the forced integration of AI features, which they find intrusive and unnecessary. The inability to remove these features without a paid subscription is seen as a negative experience.
The AI bot is trash and useless, and I don't want it in my account.
Ad Overload 📢
The app's excessive advertising, especially within the messaging feed, is causing significant user dissatisfaction. This intrusive ad placement is seen as a nuisance and detracts from the user experience.
Ads are all over the place, and it's a nuisance clearing them from my feed.
Account Deletion Issues 🚫
Users are experiencing frustration with account deletions and bans without clear reasons or support. The lack of a straightforward appeal process exacerbates the issue.
Snapchat banned me with zero reason and not allowing me to appeal.
Notification Failures 🔕
The app is failing to deliver notifications reliably, even after users attempt multiple troubleshooting steps. This issue affects the app's core functionality and user engagement.
Since the most recent update, I no longer get Snapchat notifications.
Map Widget Bugs 🗺️
The map widget for tracking friends is malfunctioning, displaying errors and failing to update correctly. This bug undermines the app's social connectivity features.
Map widget for friend is completely bugged, saying 'something went wrong'.
3D Bitmoji Discontent 😒
The transition to 3D Bitmoji is unpopular, with users finding them creepy and preferring the previous 2D versions. This change is perceived as a downgrade in user personalization options.
The 3D ones are creepy and ugly; please change them back to 2D.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
AI Intrusion 🤖
Users are frustrated with the forced integration of AI features, which they find intrusive and unnecessary. The inability to remove these features without a paid subscription is seen as a negative experience.
Ad Overload 📢
The app's excessive advertising, especially within the messaging feed, is causing significant user dissatisfaction. This intrusive ad placement is seen as a nuisance and detracts from the user experience.
Account Deletion Issues 🚫
Users are experiencing frustration with account deletions and bans without clear reasons or support. The lack of a straightforward appeal process exacerbates the issue.
Notification Failures 🔕
The app is failing to deliver notifications reliably, even after users attempt multiple troubleshooting steps. This issue affects the app's core functionality and user engagement.
Map Widget Bugs 🗺️
The map widget for tracking friends is malfunctioning, displaying errors and failing to update correctly. This bug undermines the app's social connectivity features.
3D Bitmoji Discontent 😒
The transition to 3D Bitmoji is unpopular, with users finding them creepy and preferring the previous 2D versions. This change is perceived as a downgrade in user personalization options.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's parking system is frustrating. It often doesn't recognize available parking spots, forcing me to walk long distances to find a valid spot, which defeats the purpose of using a scooter for convenience.
A Google user
Week of April 9th, 2025
The app's customer service is terrible. I was charged for a ride that didn't work, and the support team was unhelpful in resolving the issue.
A Google user
Week of April 9th, 2025
The app's verification process is a hassle. It doesn't accept my driving license, and the support team couldn't provide a solution, making it impossible to use the service.
A Google user
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's parking system is frustrating. It often doesn't recognize available parking spots, forcing me to walk long distances to find a valid spot, which defeats the purpose of using a scooter for convenience.
Candice Wu
App Store
The app's customer service is terrible. I was charged for a ride that didn't work, and the support team was unhelpful in resolving the issue.
Kelly Williams
Google Play
The app's verification process is a hassle. It doesn't accept my driving license, and the support team couldn't provide a solution, making it impossible to use the service.
Koray Okumus
Google Play

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