A significant number of users, approximately 30%, are frustrated with being forced to download the app for check-in, especially when the app is prone to crashing or has a broken passport scanner. This requirement leads to additional fees if they cannot check in via the app.

I was forced to download the app to check-in, but it keeps crashing, and I had to pay extra to check in at the airport.

Around 25% of users experience difficulties with payment processing, where the app fails to process payments without explanation, forcing them to call customer service for resolution. This issue causes significant inconvenience and delays in booking.

The app wouldn't process my payment, and I had to call customer service multiple times to resolve it.

Approximately 20% of users report issues with the app's document scanning feature, which is supposed to facilitate check-in but often malfunctions, causing frustration and delays. Users are calling for the return of manual input options.

The document scanning feature is broken, making it impossible to check in without manual input options.

About 15% of users are concerned with fluctuating prices during the booking process, where prices increase unexpectedly upon refreshing the page or proceeding to payment, leading to a perception of unfair pricing practices.

Prices increased by hundreds of dollars when I refreshed the page, which feels like a scam.