PlantIn

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of PlantIn's key feedback

Unexpected Charges

A significant number of users, approximately 20%, report being charged unexpectedly for subscriptions they did not knowingly sign up for, leading to frustration and distrust in the app's billing practices.

I was charged for a subscription I never agreed to, and customer service has been unresponsive.

Customer Support Issues

Around 15% of users express dissatisfaction with the customer support, citing unresponsiveness and lack of resolution for billing and service issues, which exacerbates their frustration with the app.

I've been emailing customer support since January with no response or solution to my billing issue.

Subscription Confusion

Approximately 10% of users find the subscription model confusing, with multiple subscription types leading to accidental sign-ups and unexpected charges, causing dissatisfaction.

The app has so many different kinds of subscriptions that it may trap you into something you don’t want.

Feature Malfunction

About 5% of users report issues with app features not working as expected, such as widgets malfunctioning or plant identification inaccuracies, which diminishes the app's reliability.

Widgets are not working, and the redesign makes it harder to see how much water each plant needs.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

PictureThis

PictureThis is highly praised for its accurate plant identification and user-friendly interface. Users appreciate its ability to diagnose plant diseases and provide care tips, making it a favorite among plant enthusiasts.

#2 RUNNER UP

PlantIn

PlantIn receives mixed feedback; while many users find it helpful for plant care and identification, others criticize its subscription model and customer service. The app's features like care plans and botanist consultations are appreciated, but billing issues and high costs are common complaints.

#3 Straggler

Blossom

Blossom is appreciated for its community-driven approach and educational content on investing. Users enjoy the social interaction and insights into investment strategies, although some find the app's subscription model and occasional technical issues frustrating.

Nuggets

Major Highlights of the Week

Unexpected Charges

Users are experiencing unexpected charges, including being billed for subscriptions they did not sign up for, leading to frustration and distrust. This issue highlights a critical flaw in the billing system that needs immediate attention to prevent further customer dissatisfaction.

I never signed up for a subscription, yet I was charged, and support hasn't responded.

Poor Customer Support

The lack of responsive customer support is a significant issue, with users unable to resolve billing disputes or receive assistance. This gap in service is damaging the app's reputation and user trust, necessitating an overhaul of the support system.

I've been emailing since January 2025 with no response or solution.

Subscription Confusion

The app's subscription model is confusing, with multiple types leading to user frustration and accidental enrollments. Simplifying the subscription options could enhance user experience and reduce negative feedback.

There are so many subscription types, it's easy to get trapped into something unwanted.

Widget Malfunction

Widgets are not functioning correctly, and recent design changes have made it harder to access essential features like the watering calculator. This technical issue is impacting usability and user satisfaction.

Widgets aren't working, and the redesign makes it harder to see water needs.

Inaccurate Plant ID

The plant identification feature is failing to accurately identify certain plant species, leading to user disappointment and app cancellations. Improving the accuracy of this core feature is crucial for maintaining user trust and engagement.

It failed to identify some plant species, so I decided to cancel.

Aggressive Review Requests

Frequent prompts to write reviews are annoying users, detracting from their overall experience with the app. Reducing the frequency of these requests could improve user satisfaction and retention.

Great app but stop asking me to write a review! It's annoying.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Unexpected Charges

Poor Customer Support

Subscription Confusion

Widget Malfunction

Inaccurate Plant ID

Aggressive Review Requests

Frequent prompts to write reviews are annoying users, detracting from their overall experience with the app. Reducing the frequency of these requests could improve user satisfaction and retention.

Quotes of the week

Hear from some of the most impactful users to drive changes

I’ve had the PlantIn app for a long time but never signed up for a free trial or subscription—yet somehow, I was charged. I contacted support to get this resolved, but I’ve received no response. If this is how they handle billing and support, I wouldn’t recommend this app to anyone.

KZT34257486921

Week of April 9th, 2025

This app has helped me not only to identify my plants but also how to care for them. If you like plants, this app is a must-have.

Chewii72

Week of April 9th, 2025

The app failed to identify some of the plant species, so I decided to cancel. Guess what, they still tried to bill me. Stay away as it doesn’t work and you can’t cancel.

Photo4423

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

This app has helped me not only to identify my plants but also how to care for them. If you like plants, this app is a must-have.

Kelly Williams

Google Play

The app failed to identify some of the plant species, so I decided to cancel. Guess what, they still tried to bill me. Stay away as it doesn’t work and you can’t cancel.

Koray Okumus

Google Play

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User Experience Report

PlantIn

Top Insights This Week

Unexpected Charges

Customer Support Issues

Subscription Confusion

Feature Malfunction

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts