A significant number of users, approximately 15%, are frustrated by undisclosed fees such as mandatory security deposits that are not clearly listed upfront, leading to unexpected costs during booking.

A user was surprised by a mandatory security deposit ranging from $59 to $1500 that wasn't disclosed in the listing.

Around 20% of users report dissatisfaction with customer service, citing difficulties in reaching representatives and resolving issues, which leads to a perception of poor support and lack of accountability.

A user felt scammed and disappointed after being stranded due to unverified hosts and receiving inadequate support from customer service.

Approximately 10% of users experience issues with misleading property listings, where the actual conditions do not match the descriptions, resulting in dissatisfaction and complications with cancellations and refunds.

A user found a property to be dirty and unsafe, contrary to its listing, and faced challenges in getting a refund.

About 5% of users encounter issues with payment processing, including difficulties updating credit card information and concerns over security when asked to provide payment details over the phone.

A user had to verbally provide credit card information over the phone due to payment software issues, which felt like a scam.