Many users are frustrated with the shift to a subscription model, which locks previously free or purchased features behind a paywall. Approximately 30% of users express dissatisfaction with this change, feeling that the app has become too focused on monetization at the expense of user experience.

I used to love VSCO, but now I can't access the filters I paid for without a subscription.

Users report frequent technical issues, including app crashes, lagging, and problems with photo uploads. These glitches affect around 25% of users, making the app unreliable and frustrating to use.

The app crashes constantly and won't load my photos, making it unusable.

There is a significant concern about the lack of effective customer support, especially regarding unresolved issues like harassment and account problems. About 15% of users feel neglected and unsupported by the platform.

I've reported harassment multiple times, but VSCO does nothing to address it.

The introduction of ads in the free version has negatively impacted the user experience, with approximately 10% of users expressing disappointment over the presence of ads in what was once an ad-free environment.

I used to enjoy VSCO without ads, but now they're everywhere, ruining the experience.