A significant number of users report that their clothes and other items are frequently damaged or lost during the service. Approximately 30% of users have experienced issues with items being returned in a worse condition or not returned at all. This has led to dissatisfaction and distrust in the service's ability to handle valuable or delicate items.

Washmen consistently lost or damaged hundreds of dollars’ worth of our clothing and linen over that time.

Many users express frustration with the customer support provided by Washmen, citing unresponsiveness and lack of resolution for their issues. Around 25% of users have reported difficulties in getting timely and effective responses from the support team, which exacerbates their dissatisfaction with the service.

Their responses lack professionalism. They have no care for customer items and service.

Users frequently complain about the high cost of services and unexpected additional charges. Approximately 20% of users feel that the pricing is not transparent, with hidden fees and charges that are not clearly communicated upfront, leading to a perception of poor value for money.

They'll advertise a certain price package but charge you significantly more when the bill comes, adding taxes and a 'service charge'.

Several users have encountered problems with the app's functionality, including crashes, difficulty in placing orders, and issues with updating information. About 15% of users have experienced these technical difficulties, which hinder their ability to use the service smoothly.

App constantly crashes when I try to schedule a pickup or check my orders... which defeats the whole purpose of having a laundry app.