Wattpad

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Wattpad's key feedback

Excessive Ads

Many users are frustrated with the frequency of ads, which disrupts the reading experience. Approximately 30% of users have expressed dissatisfaction with ads appearing after every chapter, making it difficult to enjoy the content without interruptions.

The constant ads after every chapter are ruining my reading experience.

Account Issues

Users frequently report problems with logging in, being logged out unexpectedly, or having their accounts deleted without explanation. This issue affects about 20% of users, causing significant frustration and loss of content.

I keep getting logged out of my account, and it's really annoying.

Content Deletion

There is a significant concern about stories being deleted without clear reasons, especially those by popular authors. This affects around 15% of users, who feel that their favorite content is being unfairly targeted.

Wattpad deleted my favorite author's stories without any explanation.

App Glitches

Users experience various technical issues, such as the app crashing, stories not saving, and glitches during reading or writing. These problems impact approximately 10% of users, hindering their overall experience.

The app keeps crashing and won't save my progress, which is very frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Inkitt

Inkitt receives praise for its free access to a wide variety of stories and a user-friendly interface. However, users express frustration with app crashes and the lack of updates on contests.

#2 RUNNER UP

Wattpad

Wattpad is loved for its vast collection of stories and the ability to connect with a community of writers and readers. However, users frequently complain about excessive ads, app crashes, and issues with offline reading limits.

#3 Straggler

Radish Fiction

Radish Fiction is appreciated for its engaging stories and the option to read for free with waiting periods. Users, however, are often frustrated by the long wait times between chapters and the high cost of coins to unlock content.

Nuggets

Major Highlights of the Week

Account Deletion Frustration 😡

Users are experiencing unexpected account deletions, losing years of work and favorite stories without explanation. This issue is causing significant distress and dissatisfaction among long-term users.

I logged back into the account my stories and all my work had been erased as if it was a completely new account.

Ad Overload Annoyance 📺

The frequency of ads has increased to the point where they appear after every chapter, disrupting the reading experience and causing frustration. Users feel the ads are excessive and detract from the enjoyment of the app.

Every time I finish a chapter there’s an ad and I absolutely hate that.

Users are facing persistent login problems, with the app frequently logging them out and not recognizing valid credentials. This is leading to a frustrating user experience and hindering access to content.

Everytime I go in its logs me out and I have to log back in again and again.

Story Removal Concerns 📚

There is a growing concern over the removal of popular stories and accounts without clear reasons, particularly affecting Indian authors. This has led to accusations of unfair treatment and bias.

You removed a highly appreciated author from wattpad overnight suddenly just because you got some reports.

Offline Reading Limitations 📵

The reduction in the number of stories that can be downloaded for offline reading is frustrating users who rely on this feature. The change from 25 to 2 stories is seen as a significant downgrade.

I can only download two offline books? wattpad please bring back the 25 capacity for the offline.

App Glitches and Bugs 🐞

Frequent glitches and bugs, such as disappearing drafts and app crashes, are disrupting the user experience. These technical issues are causing frustration and impacting the usability of the app.

Whenever I try to publish my story, no matter HOW MANY TIMES I click publish, it just stays like that.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Deletion Frustration 😡

Ad Overload Annoyance 📺

Story Removal Concerns 📚

There is a growing concern over the removal of popular stories and accounts without clear reasons, particularly affecting Indian authors. This has led to accusations of unfair treatment and bias.

Offline Reading Limitations 📵

The reduction in the number of stories that can be downloaded for offline reading is frustrating users who rely on this feature. The change from 25 to 2 stories is seen as a significant downgrade.

App Glitches and Bugs 🐞

Frequent glitches and bugs, such as disappearing drafts and app crashes, are disrupting the user experience. These technical issues are causing frustration and impacting the usability of the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love Wattpad, but the constant ads after every chapter are ruining the reading experience. It used to be every few chapters, which was manageable, but now it's overwhelming. Please consider reducing the frequency of ads.

Coolsean20010

Week of April 9th, 2025

Wattpad keeps deleting my favorite authors' accounts and stories without any clear reason. It's frustrating to lose access to content I've enjoyed for years. Please improve your content moderation process.

Corethrough

Week of April 9th, 2025

The app frequently logs me out, and I have to log back in repeatedly. It's annoying and disrupts my reading experience. Please fix this issue to improve user experience.

God a king and I’m a princess

Week of April 9th, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app frequently logs me out, and I have to log back in repeatedly. It's annoying and disrupts my reading experience. Please fix this issue to improve user experience.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Wattpad

Top Insights This Week

Excessive Ads

Account Issues

Content Deletion

App Glitches

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts