A significant number of users are frustrated by the limited service area, particularly those who are close to but not within the designated zones. Approximately 10% of users express dissatisfaction with the inability to access the service despite proximity to operational areas.

I live so close to the service area but still can't use Waymo; please expand to Ahwatukee.

Some users have reported being charged unfairly, such as for cleaning fees or unexpected app charges, which they believe are unwarranted. This issue affects about 5% of users, leading to distrust and dissatisfaction with the service.

I was wrongly charged a $100 cleaning fee for smoking, which I didn't do, and it's my last time using Waymo.

Users have experienced frequent ride cancellations, often at the last minute, which disrupts their plans and causes inconvenience. This problem affects around 8% of users, who find the service unreliable due to these cancellations.

My ride was canceled at the last minute multiple times, making it more reliable to just use Uber.

Parents have noted that the car's beeping when dealing with child seats adds unnecessary stress to their experience. This issue is relevant to about 3% of users, particularly those traveling with young children.

The car starts beeping when I'm getting my kids in their seats, adding stress to the ride.