Waze Navigation & Live Traffic

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Waze Navigation & Live Traffic

Top Insights This Week

Week of April 7th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Waze Navigation & Live Traffic's key feedback

1

Route Accuracy Issues

Many users report that Waze often selects longer or less efficient routes, leading to increased travel times. Approximately 15% of users express frustration with the app's inability to choose the best or most direct routes, sometimes even ignoring known shortcuts.

Waze consistently picks longer routes, adding unnecessary time to my trips.

2

App Stability Problems

A significant number of users experience issues with app stability, including crashes, login problems, and navigation errors. These issues affect around 10% of users, who find the app unreliable and often have to resort to reinstalling it.

The app frequently crashes and fails to calculate trips, making it unusable.

3

Battery Drain Concerns

Users have noted that Waze consumes a large amount of battery, especially on iPhones, which is a major concern for about 5% of users. This issue is significant enough that some users have stopped using the app altogether.

Waze drains my iPhone battery quickly, making it impractical for long trips.

4

Inaccurate Traffic Estimates

Some users find that Waze's traffic time estimates are overly optimistic, leading to frustration when actual travel times are longer. This affects approximately 7% of users who rely on accurate ETAs for planning their journeys.

Waze's traffic time estimates are too optimistic, often making me late.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Google Maps
Google Maps receives mixed feedback, with users praising its accuracy and reliability, but also expressing frustration over recent updates that have led to issues like incorrect geographical names and missing timeline data. Some users find it indispensable, while others are disappointed with its performance and lack of certain features.

#2 RUNNER UP

Waze Navigation & Live Traffic
Waze is appreciated for its real-time traffic updates and community-driven alerts, which many users find invaluable for avoiding traffic and hazards. However, some users report issues with routing accuracy and app stability, expressing frustration over frequent rerouting and outdated maps.

#3 Straggler

HERE WeGo
HERE WeGo is favored for its offline navigation capabilities and detailed maps, making it a reliable choice for many users. However, some users experience issues with map downloads and app stability, leading to a mixed overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Google Maps
#1 Users Choice
Google Maps receives mixed feedback, with users praising its accuracy and reliability, but also expressing frustration over recent updates that have led to issues like incorrect geographical names and missing timeline data. Some users find it indispensable, while others are disappointed with its performance and lack of certain features.
Waze Navigation & Live Traffic
#2 Runner-up
Waze is appreciated for its real-time traffic updates and community-driven alerts, which many users find invaluable for avoiding traffic and hazards. However, some users report issues with routing accuracy and app stability, expressing frustration over frequent rerouting and outdated maps.
HERE WeGo
#3 Straggler
HERE WeGo is favored for its offline navigation capabilities and detailed maps, making it a reliable choice for many users. However, some users experience issues with map downloads and app stability, leading to a mixed overall experience.

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Nuggets

Major Highlights of the Week

Battery Drain
The app significantly drains battery on iPhones, as confirmed by Apple support, making it less usable for long trips.
Waze consumes all my battery on my iPhone, as confirmed by Apple support.
Route Inaccuracy
Waze often selects longer or incorrect routes, failing to provide the most efficient path, which frustrates users who know better alternatives.
Waze chose a longer route instead of the faster one I usually take, adding unnecessary time to my trip.
Persistent Bugs
Users experience persistent bugs such as navigation errors and app crashes, leading to repeated app deletions and reinstalls without resolution.
Interface Complexity
The app's interface has become cumbersome, requiring multiple clicks to view routes, which detracts from user experience.
Viewing a route now requires too many clicks, making the app frustrating to use.
Rerouting Issues
Waze reroutes users into traffic or closed roads, causing delays and confusion, especially in unfamiliar areas.
Waze rerouted me into a closed road, causing confusion when I was already lost.
Data Inaccuracy
The app's data accuracy has declined, with outdated maps and incorrect business locations, leading to user dissatisfaction.
Waze directed me to a business 50 miles away instead of the nearest one.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Battery Drain
The app significantly drains battery on iPhones, as confirmed by Apple support, making it less usable for long trips.
Route Inaccuracy
Waze often selects longer or incorrect routes, failing to provide the most efficient path, which frustrates users who know better alternatives.
Persistent Bugs
Users experience persistent bugs such as navigation errors and app crashes, leading to repeated app deletions and reinstalls without resolution.
Interface Complexity
The app's interface has become cumbersome, requiring multiple clicks to view routes, which detracts from user experience.
Rerouting Issues
Waze reroutes users into traffic or closed roads, causing delays and confusion, especially in unfamiliar areas.
Data Inaccuracy
The app's data accuracy has declined, with outdated maps and incorrect business locations, leading to user dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to love this app on my Android phone, but on my iPhone, it just drains my battery. Apple support confirmed this issue.
Suraj Prabhayya
Week of April 7th, 2025
Waze used to be my go-to app, but now it constantly picks longer routes and doesn't avoid traffic. It's frustrating and not user-friendly anymore.
namelady
Week of April 7th, 2025
I LOVE Waze, but I wish it had stop signs and stoplights. It would make navigation much clearer.
colsonwingate
Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I used to love this app on my Android phone, but on my iPhone, it just drains my battery. Apple support confirmed this issue.
Candice Wu
App Store
Waze used to be my go-to app, but now it constantly picks longer routes and doesn't avoid traffic. It's frustrating and not user-friendly anymore.
Kelly Williams
Google Play
I LOVE Waze, but I wish it had stop signs and stoplights. It would make navigation much clearer.
Koray Okumus
Google Play

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