what3words: Navigation & Maps

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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what3words: Navigation & Maps

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of what3words: Navigation & Maps's key feedback

1

Account Requirement

Some users are frustrated by the need to create an account to use the app, which is seen as unnecessary for a navigation tool. Approximately 5% of users express this concern.

2

App Crashes

A few users report that the app crashes upon opening, rendering it unusable. This issue affects about 3% of users.

3

GPS Error Messages

Users are annoyed by repeated GPS error messages, which seem unnecessary and disrupt the app's usability. This affects around 4% of users.

4

Language Options

Some users are unable to find English language options during sign-up, causing confusion and preventing app use. This issue affects about 2% of users.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

what3words: Navigation & Maps
Users praise what3words for its unique and innovative approach to location sharing, with many finding it a lifesaver in emergencies and appreciating its accuracy. However, some users express concerns about app crashes and privacy issues, while others find the concept unnecessary compared to traditional navigation methods.

#2 RUNNER UP

Google Maps
Google Maps is highly regarded for its comprehensive features and accuracy, with users appreciating its clean interface and reliable directions. However, frequent updates and changes, along with issues like incorrect labeling and privacy concerns, have led to some user dissatisfaction.

#3 Straggler

Apple Maps
Apple Maps receives mixed feedback, with users appreciating its integration with Apple devices and offline capabilities. However, many users report issues with accuracy, frequent glitches, and incorrect place names, leading to frustration and a preference for alternative navigation apps.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
what3words: Navigation & Maps
#1 Users Choice
Users praise what3words for its unique and innovative approach to location sharing, with many finding it a lifesaver in emergencies and appreciating its accuracy. However, some users express concerns about app crashes and privacy issues, while others find the concept unnecessary compared to traditional navigation methods.
Google Maps
#2 Runner-up
Google Maps is highly regarded for its comprehensive features and accuracy, with users appreciating its clean interface and reliable directions. However, frequent updates and changes, along with issues like incorrect labeling and privacy concerns, have led to some user dissatisfaction.
Apple Maps
#3 Straggler
Apple Maps receives mixed feedback, with users appreciating its integration with Apple devices and offline capabilities. However, many users report issues with accuracy, frequent glitches, and incorrect place names, leading to frustration and a preference for alternative navigation apps.

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Nuggets

Major Highlights of the Week

Account Requirement
Users are frustrated by the necessity to create an account to use the app, especially for a navigation tool where quick access is crucial. This requirement is seen as a barrier to entry and diminishes user experience.
GPS Error Messages
Frequent and repetitive GPS error messages on iPhones are causing annoyance, as they appear unnecessarily and disrupt the user experience. Users find these alerts redundant since the app functions correctly after dismissing them.
The app keeps showing GPS error messages on my iPhone, which is annoying since it works fine after closing them.
Camera Mode Settings
The camera mode does not retain label settings between sessions, forcing users to repeatedly adjust settings, which disrupts the user experience. This lack of persistence in settings is seen as a usability flaw.
Every time I use the camera mode, I have to reset my label settings, which is inconvenient.
Language Options
The absence of English language options during the sign-up process is a significant barrier, preventing users from completing registration. This issue is compounded by difficulties in reporting the problem due to inaccessible support channels.
I couldn't find English as a language option during sign-up, and I can't report this issue easily.
App Crashes
The app crashes immediately upon opening for some users, rendering it unusable and leading to frustration. This critical issue needs urgent attention to prevent loss of user trust.
The app crashes as soon as I try to open it, making it unusable.
Elevation Concerns
The app's inability to provide elevation data is a concern for users in multi-story buildings, as it limits the app's effectiveness in emergency situations. Users are seeking solutions to include vertical location information.
The app doesn't provide elevation data, which is crucial if someone is stranded in a skyscraper.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Requirement
Users are frustrated by the necessity to create an account to use the app, especially for a navigation tool where quick access is crucial. This requirement is seen as a barrier to entry and diminishes user experience.
GPS Error Messages
Frequent and repetitive GPS error messages on iPhones are causing annoyance, as they appear unnecessarily and disrupt the user experience. Users find these alerts redundant since the app functions correctly after dismissing them.
Camera Mode Settings
The camera mode does not retain label settings between sessions, forcing users to repeatedly adjust settings, which disrupts the user experience. This lack of persistence in settings is seen as a usability flaw.
Language Options
The absence of English language options during the sign-up process is a significant barrier, preventing users from completing registration. This issue is compounded by difficulties in reporting the problem due to inaccessible support channels.
App Crashes
The app crashes immediately upon opening for some users, rendering it unusable and leading to frustration. This critical issue needs urgent attention to prevent loss of user trust.
Elevation Concerns
The app's inability to provide elevation data is a concern for users in multi-story buildings, as it limits the app's effectiveness in emergency situations. Users are seeking solutions to include vertical location information.

Quotes of the week

Hear from some of the most impactful users to drive changes

The concept is great but I repeatedly get a message that the device GPS is very poor on my iPhone. Once would be sufficient but every time? I open the message, close it out and then everything works fine. It also wants me to connect to a Wi-Fi which makes no sense. Stop the repeated message as this makes the app annoying and worthless.
goss248
Week of April 9th, 2025
I don’t really understand the point of this all when anyone can just drop a pin at their location or navigate to someone else’s pin.
lnmeat
Week of April 9th, 2025
I want to give a big thank you on the production and release of this app. It has helped me from being stranded on the side of the highway to being lost in the woods 10 miles out in a snow storm. I couldn’t have made it out without some help from friends and family who helped me get through those tough times. All within a share of my location from this app.
AcornK25
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The concept is great but I repeatedly get a message that the device GPS is very poor on my iPhone. Once would be sufficient but every time? I open the message, close it out and then everything works fine. It also wants me to connect to a Wi-Fi which makes no sense. Stop the repeated message as this makes the app annoying and worthless.
Candice Wu
App Store
I don’t really understand the point of this all when anyone can just drop a pin at their location or navigate to someone else’s pin.
Kelly Williams
Google Play
I want to give a big thank you on the production and release of this app. It has helped me from being stranded on the side of the highway to being lost in the woods 10 miles out in a snow storm. I couldn’t have made it out without some help from friends and family who helped me get through those tough times. All within a share of my location from this app.
Koray Okumus
Google Play

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