Whatnot

User Experience Report

Week of February 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Whatnot's key feedback

Shipping Issues

Users frequently complain about high shipping costs, especially for international customers, and issues with combined shipping. This is a major pain point affecting user satisfaction.

Account Lockouts

Users frequently complain about high shipping costs, especially for international customers, and issues with combined shipping. This is a major pain point affecting user satisfaction.

Customer Support

Users report problems with account access, including being locked out or flagged without clear reasons. This creates a barrier to entry and usage for new and existing users.

Scam Prevention

There are numerous reports of scams and fraudulent activities on the platform, with users feeling unprotected. This damages the app's reputation and user trust.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Vimeo

Vimeo receives overwhelmingly positive feedback for its ease of use, high-quality video uploads, and excellent platform for sharing and managing videos. Users appreciate its intuitive interface and the ability to share full-length videos seamlessly.

#2 RUNNER UP

SKEEPERS Influencer Marketing

SKEEPERS Influencer Marketing is appreciated for its innovative approach to connecting brands with influencers, but some users find the platform's interface challenging and express concerns about the effectiveness of influencer partnerships.

#3 Straggler

Emplifi Social Commerce Cloud

Emplifi Social Commerce Cloud is recognized for its comprehensive tools for social commerce and customer engagement, yet some users report difficulties with integration and a steep learning curve.

Nuggets

Major Highlights of the Week

Shipping Issues

Many users report high shipping costs, especially for international customers. Consider implementing a more transparent and fair shipping policy, possibly introducing flat-rate or combined shipping options to alleviate these concerns.

Account Lockouts

New users are experiencing account lockouts after registration, leading to frustration. Improve the onboarding process and ensure that account verification is seamless to prevent unnecessary lockouts.

Customer Support

Numerous complaints about poor customer service and lack of human interaction. Enhance customer support by providing more accessible and responsive human support channels to address user issues effectively.

Scam Prevention

Users are concerned about scams and counterfeit items. Implement stricter seller verification processes and more robust buyer protection measures to build trust and ensure a safe marketplace.

App Performance

Users report app crashes and performance issues, particularly on Android devices. Prioritize app optimization and regular updates to improve stability and user experience across all platforms.

International Accessibility

International users face challenges with currency options and giveaways. Expand currency support and ensure giveaways are accessible to a broader audience to enhance inclusivity and user satisfaction.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Shipping Issues

Account Lockouts

Customer Support

Scam Prevention

Users are concerned about scams and counterfeit items. Implement stricter seller verification processes and more robust buyer protection measures to build trust and ensure a safe marketplace.

App Performance

Users report app crashes and performance issues, particularly on Android devices. Prioritize app optimization and regular updates to improve stability and user experience across all platforms.

International Accessibility

Quotes of the week

Hear from some of the most impactful users to drive changes

As a Canadian, it's frustrating to be excluded from all giveaways and face high shipping costs. Whatnot needs to improve its international accessibility and offer combined shipping options.

App Store

I purchased a bag with a broken closure, and Whatnot refused a refund. Their lack of accountability for sellers' honesty is disappointing.

Google Play

The app is great for collectors, but the customer service is lacking. Issues with orders are met with automated responses, and there's no real support.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

As a Canadian, it's frustrating to be excluded from all giveaways and face high shipping costs. Whatnot needs to improve its international accessibility and offer combined shipping options.

Candice Wu

App Store

I purchased a bag with a broken closure, and Whatnot refused a refund. Their lack of accountability for sellers' honesty is disappointing.

Kelly Williams

Google Play

The app is great for collectors, but the customer service is lacking. Issues with orders are met with automated responses, and there's no real support.

Koray Okumus

Google Play

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User Experience Report

Whatnot

Top Insights This Week

Shipping Issues

Account Lockouts

Customer Support

Scam Prevention

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts