Whop

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Whop's key feedback

Scam Concerns

A significant number of users, approximately 20%, express concerns about scams and fraudulent activities on the platform. They report issues with fake reviews, unresponsive sellers, and lack of support in resolving disputes, leading to financial losses and distrust in the platform.

I got scammed twice on this platform, and Whop sided with the seller both times, denying my refund requests.

Automatic Renewals

Around 15% of users are frustrated with the automatic renewal feature, which they feel should be optional. They report unexpected charges and difficulty in managing subscriptions, leading to financial inconvenience.

Automatic renewals should not be an option; I was charged without consent and couldn't easily cancel.

iPad Usability Issues

Approximately 10% of users report that the app's interface is not optimized for iPad, causing navigation difficulties and display issues. This affects their ability to use the app effectively on this device.

The iPad version formatting is messed up, showing parts of two sections at the same time.

Customer Support Challenges

About 12% of users experience difficulties in reaching customer support and getting timely responses. This lack of effective communication leads to unresolved issues and dissatisfaction with the service.

I've been trying to get a refund for over a week, and Whop hasn't responded as promised.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Trello

Trello is highly praised for its user-friendly interface and effective project management capabilities. Users appreciate its seamless integration across devices and the ability to organize tasks efficiently. However, some users have reported issues with certain features and bugs, particularly on mobile devices.

#2 RUNNER UP

Whop

Whop receives mixed feedback, with users praising its ability to help creators make money and manage communities effectively. However, there are significant concerns about customer service, account suspensions, and issues with refunds, leading to dissatisfaction among some users.

#3 Straggler

YouTube

YouTube is widely appreciated for its vast content library and entertainment value. Users enjoy the platform's accessibility and variety of videos, but there are complaints about intrusive ads and occasional technical issues, such as app crashes and update problems.

Nuggets

Major Highlights of the Week

Scam Allegations

Users allege that the platform is rife with scams and fake reviews, with some sellers manipulating reviews and engaging in unethical practices. This undermines trust and suggests a need for stricter seller verification and review moderation.

The app is full of scams and fake inflated 5-star reviews, with sellers manipulating the system.

Antisemitic Content

There are serious concerns about the platform hosting antisemitic content and failing to address user complaints adequately. This issue highlights a critical need for better content moderation and community standards enforcement.

The platform protects antisemitic groups and fails to address complaints about offensive content.

Automatic Renewals

The automatic renewal feature is causing frustration, as users feel trapped into subscriptions they forget to cancel. This indicates a need for more transparent subscription management options.

Automatic renewals should not be an option; users should manually accept or decline renewals.

iPad Usability Issues

The app's interface is poorly optimized for iPad, leading to a subpar user experience with misaligned sections and navigation difficulties. This suggests a need for dedicated design improvements for iPad users.

The iPad version formatting is messed up, showing parts of two sections simultaneously.

Unjust Account Suspensions

Users report account suspensions without clear explanations, leading to dissatisfaction and distrust. This points to a need for transparent communication and fair enforcement of terms of service.

My account was suspended for violating terms of service, but no specific reason was provided.

Delayed Customer Support

There are complaints about slow and unresponsive customer support, which affects user satisfaction and problem resolution. This indicates a need for improved support response times and accessibility.

I've been waiting over a week for a refund response, and it's difficult to contact support.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Scam Allegations

Antisemitic Content

Automatic Renewals

The automatic renewal feature is causing frustration, as users feel trapped into subscriptions they forget to cancel. This indicates a need for more transparent subscription management options.

iPad Usability Issues

Unjust Account Suspensions

Users report account suspensions without clear explanations, leading to dissatisfaction and distrust. This points to a need for transparent communication and fair enforcement of terms of service.

Delayed Customer Support

There are complaints about slow and unresponsive customer support, which affects user satisfaction and problem resolution. This indicates a need for improved support response times and accessibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

Whop is an incredible app for discovering and accessing digital products, communities, and memberships. The user-friendly interface makes it easy to browse and find exactly what you need, whether it’s exclusive groups, software tools, or educational resources. Transactions are smooth, and customer support is responsive and helpful.

olu_T

Week of April 7th, 2025

I LOVE the Whop platform but the iPad version formatting is really messed up. It shows part of two sections at the same time where I can partially see the forum and partially also see the classroom section of the membership I signed up for. On every other Whop type (iPhone, Android, web based), it shows perfectly.

Philly4Ever04

Week of April 7th, 2025

I’ve tried so many platforms, but Whop truly stands out. It’s user-friendly, packed with features, and makes building and managing my online community effortless. I love how easy it is to set up digital products and connect with my audience. Plus, their support team actually listens and helps!

andele_

Week of April 7th, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Whop

Top Insights This Week

Scam Concerns

Automatic Renewals

iPad Usability Issues

Customer Support Challenges

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts