Whova

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Whova

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Whova's key feedback

1

Customization Limitations

Some users find the app lacks customization options, such as turning off certain features like the leaderboard or suggested conferences. Approximately 10% of users express a desire for more personalized settings.

I wish I could customize more of the app to fit my preferences, like turning off the leaderboard.

2

Session Tracking Issues

Users report difficulty in tracking and organizing sessions, especially when using the browser version, which lacks a consolidated view of favorited sessions. This issue affects about 5% of users.

On the browser, there's no way to see which sessions I've hearted without opening them individually.

3

Organizer Dependency

The app's effectiveness heavily relies on event organizers using it correctly, leading to frustration when organizers do not fully utilize its features. Around 7% of users mention this dependency as a pain point.

The app is only useful if event organizers use it perfectly according to Whova's parameters.

4

Privacy Concerns

Some users are concerned about privacy and data tracking, which discourages them from using the app on their phones. Approximately 3% of users express apprehension about data privacy.

I'm not willing to add the app to my phone due to concerns about being tracked and data privacy.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Whova
Whova receives high praise for its organization, ease of use, and networking capabilities, with users appreciating its comprehensive event management features. However, some users express frustration with its reliance on event organizers for optimal functionality and concerns over data tracking.

#2 RUNNER UP

Eventbrite
Eventbrite is lauded for its ease of use and convenience in finding and booking events, with many users appreciating its user-friendly interface and reliable service. However, some users report issues with bugs, slow performance, and difficulties in accessing purchased tickets.

#3 Straggler

Bizzabo
Bizzabo is appreciated for its intuitive design and networking features, with users finding it useful for event management and attendee engagement. Nonetheless, it faces criticism for login issues, app crashes, and a cumbersome user interface, which detracts from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Whova
#1 Users Choice
Whova receives high praise for its organization, ease of use, and networking capabilities, with users appreciating its comprehensive event management features. However, some users express frustration with its reliance on event organizers for optimal functionality and concerns over data tracking.
Eventbrite
#2 Runner-up
Eventbrite is lauded for its ease of use and convenience in finding and booking events, with many users appreciating its user-friendly interface and reliable service. However, some users report issues with bugs, slow performance, and difficulties in accessing purchased tickets.
Bizzabo
#3 Straggler
Bizzabo is appreciated for its intuitive design and networking features, with users finding it useful for event management and attendee engagement. Nonetheless, it faces criticism for login issues, app crashes, and a cumbersome user interface, which detracts from the overall experience.

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Nuggets

Major Highlights of the Week

Customization Limitations
Users find the app lacks customization options, such as turning off specific features like the leaderboard or suggested conferences, which limits user control over their experience. This rigidity can detract from the app's usability for those who prefer a more tailored interface.
I wish I could customize more of it to fit what I like, like turning off the leaderboard.
Session Search Issues
The app's search functionality is limited, as it only supports searching presentations by title and not by author, which hinders users from efficiently finding relevant sessions. This limitation can be frustrating for users who rely on author names to locate specific content.
It only supports searching presentations by title, not by author, which is needed.
Two-Factor Authentication Frustration
The mandatory two-factor authentication for browser logins is seen as unnecessary and time-consuming for users who do not perceive their Whova account as needing high security. This feature can be perceived as an inconvenience rather than a benefit.
Why would anybody try to hack into my Whova account? This is just wasting my time.
Organizer Dependency
The app's effectiveness heavily relies on event organizers using it correctly, which can lead to a suboptimal experience if organizers do not adhere to Whova's parameters. This dependency can result in a frustrating experience for participants if not managed properly.
Key elements rely on organizers using the app perfectly; anything less is a waste of time.
Privacy Concerns
Users are concerned about the app's tracking capabilities and potential data selling, which deters them from using the app on their phones. This apprehension about privacy can lead to users avoiding the app altogether.
Since the app tracks its users, I’m not willing to add it to my phone.
Session Management Difficulty
The browser version lacks a feature to easily view hearted sessions, requiring users to open each session individually, which complicates session management. This inefficiency can detract from the user experience, especially for those managing multiple sessions.
On the browser, there's no way to see which sessions are hearted without opening them each individually.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Customization Limitations
Users find the app lacks customization options, such as turning off specific features like the leaderboard or suggested conferences, which limits user control over their experience. This rigidity can detract from the app's usability for those who prefer a more tailored interface.
Session Search Issues
The app's search functionality is limited, as it only supports searching presentations by title and not by author, which hinders users from efficiently finding relevant sessions. This limitation can be frustrating for users who rely on author names to locate specific content.
Two-Factor Authentication Frustration
The mandatory two-factor authentication for browser logins is seen as unnecessary and time-consuming for users who do not perceive their Whova account as needing high security. This feature can be perceived as an inconvenience rather than a benefit.
Organizer Dependency
The app's effectiveness heavily relies on event organizers using it correctly, which can lead to a suboptimal experience if organizers do not adhere to Whova's parameters. This dependency can result in a frustrating experience for participants if not managed properly.
Privacy Concerns
Users are concerned about the app's tracking capabilities and potential data selling, which deters them from using the app on their phones. This apprehension about privacy can lead to users avoiding the app altogether.
Session Management Difficulty
The browser version lacks a feature to easily view hearted sessions, requiring users to open each session individually, which complicates session management. This inefficiency can detract from the user experience, especially for those managing multiple sessions.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've used Whova for several virtual and in-person conferences around the world. It works, but I wish I could customize more of it to fit what I like. For example, being able to turn off parts like the leaderboard or suggested other conferences.
Daniel—R—I
Week of April 9th, 2025
When I try to login on my browser it makes me send a verification code to my email. I understand two-factor authentication for things that need to be secure, but this is just wasting my time.
Nikki hali S
Week of April 9th, 2025
Key elements of making this app work rely on event organizers using the app perfectly according to Whova parameters. Anything less and it becomes a waste of time and energy for participants.
Yardude
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've used Whova for several virtual and in-person conferences around the world. It works, but I wish I could customize more of it to fit what I like. For example, being able to turn off parts like the leaderboard or suggested other conferences.
Candice Wu
App Store
When I try to login on my browser it makes me send a verification code to my email. I understand two-factor authentication for things that need to be secure, but this is just wasting my time.
Kelly Williams
Google Play
Key elements of making this app work rely on event organizers using the app perfectly according to Whova parameters. Anything less and it becomes a waste of time and energy for participants.
Koray Okumus
Google Play

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