Wix - Website Builder

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Wix - Website Builder

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Wix - Website Builder's key feedback

1

Mobile Editing Issues

Many users report that the app is not functional for editing websites on mobile devices, with frequent crashes and inability to perform essential tasks. Approximately 30% of users seem to be affected by this issue.

The app crashes when I try to edit my site on my iPhone, making it impossible to use on the go.

2

Customer Support Frustrations

Users express dissatisfaction with the lack of human customer support, often being redirected to AI bots instead of receiving direct assistance. This issue affects about 25% of users.

I can't talk to a real person for support, only AI bots, which is frustrating when I need help.

3

High Costs and Fees

Customers are unhappy with the high costs and additional fees associated with using Wix, feeling that the pricing is not justified by the features offered. Around 20% of users mention this concern.

Wix charges high fees for domains and transactions, making it expensive to maintain a website.

4

App Performance Problems

The app is described as buggy and slow, with frequent crashes and performance issues that hinder business operations. This affects approximately 15% of users.

The app is incredibly slow and crashes often, making it hard to run my business smoothly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Squarespace
Squarespace receives high praise for its user-friendly interface and seamless transition between mobile and desktop editing tools. Users appreciate the professional look of the templates and the ease of use, although some Android users report issues with app functionality.

#2 RUNNER UP

Shopify
Shopify is lauded for its comprehensive e-commerce features and ease of use, making it a favorite among small business owners. However, some users express frustration with customer support and app glitches, particularly with payment processing and order management.

#3 Straggler

Wix - Website Builder
Wix receives mixed feedback, with users appreciating its wide range of features and customization options. However, many users report issues with app stability, customer support, and unexpected charges, leading to frustration and consideration of alternative platforms.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Squarespace
#1 Users Choice
Squarespace receives high praise for its user-friendly interface and seamless transition between mobile and desktop editing tools. Users appreciate the professional look of the templates and the ease of use, although some Android users report issues with app functionality.
Shopify
#2 Runner-up
Shopify is lauded for its comprehensive e-commerce features and ease of use, making it a favorite among small business owners. However, some users express frustration with customer support and app glitches, particularly with payment processing and order management.
Wix - Website Builder
#3 Straggler
Wix receives mixed feedback, with users appreciating its wide range of features and customization options. However, many users report issues with app stability, customer support, and unexpected charges, leading to frustration and consideration of alternative platforms.

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Nuggets

Major Highlights of the Week

Mobile Editing Issues
The app fails to support mobile website editing, forcing users to rely on desktop versions, which is inconvenient for on-the-go management. This limitation undermines the app's core promise of mobile accessibility.
I can't edit my website on my iPhone; the app crashes when I try to use the editor.
AI Support Frustrations
Users are frustrated with the AI-driven support system, which fails to provide direct human assistance, leading to unresolved issues and dissatisfaction with the 'premium support' promise. This gap in customer service is causing significant user dissatisfaction.
Reaching support only leads to AI responses, not actual help from a human.
Pricing and Fees Concerns
The app's pricing structure, including unexpected charges and high fees, is perceived as exploitative, deterring users from continuing their subscriptions. This perception of unfair pricing is damaging the brand's reputation.
Wix charges for everything, including a high monthly fee and transaction percentages, making it costly.
App Stability Problems
Frequent crashes and slow performance are reported, affecting the app's reliability and usability, especially for business-critical tasks. These technical issues are leading to user frustration and potential loss of business.
The app is buggy and slow, making it hard to use for my business.
Subscription Cancellation Difficulties
Users face challenges in canceling subscriptions, with reports of continued charges despite cancellation attempts, indicating a need for a more transparent and user-friendly process. This issue is causing significant customer dissatisfaction.
I tried to cancel my subscription, but I keep getting charged.
Feature Limitations
The app's limited functionality, such as inability to add web pages or manage events effectively, contradicts its advertised capabilities, leading to user disappointment. This mismatch between expectations and reality is a critical concern.
I can't add web pages or manage events as promised, making the app less useful.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Mobile Editing Issues
The app fails to support mobile website editing, forcing users to rely on desktop versions, which is inconvenient for on-the-go management. This limitation undermines the app's core promise of mobile accessibility.
AI Support Frustrations
Users are frustrated with the AI-driven support system, which fails to provide direct human assistance, leading to unresolved issues and dissatisfaction with the 'premium support' promise. This gap in customer service is causing significant user dissatisfaction.
Pricing and Fees Concerns
The app's pricing structure, including unexpected charges and high fees, is perceived as exploitative, deterring users from continuing their subscriptions. This perception of unfair pricing is damaging the brand's reputation.
App Stability Problems
Frequent crashes and slow performance are reported, affecting the app's reliability and usability, especially for business-critical tasks. These technical issues are leading to user frustration and potential loss of business.
Subscription Cancellation Difficulties
Users face challenges in canceling subscriptions, with reports of continued charges despite cancellation attempts, indicating a need for a more transparent and user-friendly process. This issue is causing significant customer dissatisfaction.
Feature Limitations
The app's limited functionality, such as inability to add web pages or manage events effectively, contradicts its advertised capabilities, leading to user disappointment. This mismatch between expectations and reality is a critical concern.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly buggy and slow, making it difficult to use for business purposes. If not fixed, users will likely switch to other platforms.
Sdelevate
Week of April 9th, 2025
The app crashes frequently, especially when trying to edit websites or communicate with customers, making it unreliable for business use.
Gary TikTok
Week of April 9th, 2025
Wix's pricing has increased significantly without offering new features, and customer support is inaccessible, making it hard to justify the cost.
ComicJen
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is incredibly buggy and slow, making it difficult to use for business purposes. If not fixed, users will likely switch to other platforms.
Candice Wu
App Store
The app crashes frequently, especially when trying to edit websites or communicate with customers, making it unreliable for business use.
Kelly Williams
Google Play
Wix's pricing has increased significantly without offering new features, and customer support is inaccessible, making it hard to justify the cost.
Koray Okumus
Google Play

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