Users report that purchased credits disappear unexpectedly, affecting approximately 5% of users. This issue is compounded by the lack of effective customer service, leaving users frustrated and unable to resolve their problems.

I bought 200 credits, but they vanished after creating just two videos, and customer service is unhelpful.

A significant number of users, around 10%, feel that the app is too expensive, especially with hidden costs for features that are not clearly advertised. This leads to dissatisfaction as users feel misled by the pricing structure.

The app is expensive, and it's misleading to advertise features without mentioning the $50 cost.

Approximately 3% of users are frustrated by the inability to use the app across multiple devices without incurring additional costs, which complicates their workflow and adds unnecessary steps.

I can't use the app on different devices without paying again, which is inconvenient.

Around 4% of users experience confusion with subscription renewals and credit allocations, leading to dissatisfaction as they feel they are not receiving the benefits they paid for.

Despite subscribing to Pro, the app keeps asking for updates and doesn't show my credits.