Wyze - Make Your Home Smarter

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Wyze - Make Your Home Smarter's key feedback

Camera Freezing Issues

A significant number of users, approximately 40%, report that the app frequently freezes during live video streaming and playback, causing frustration and rendering the cameras unreliable for real-time monitoring.

The app freezes every time I open the camera, making it almost unusable.

App Stability Problems

Around 30% of users experience app crashes and the need to force close and reopen the app to access camera feeds, which disrupts the user experience and diminishes the app's reliability.

I constantly have to force close the app to get the camera to load, which is very frustrating.

Subscription and Billing Issues

Approximately 20% of users face challenges with subscription services, including unrecognized payments and difficulties accessing paid features, leading to dissatisfaction and a sense of being overcharged.

Despite paying for Cam Plus, I can't access playback features, and it keeps asking me to subscribe again.

Notification and Detection Flaws

About 15% of users report issues with motion detection and notifications, such as receiving excessive alerts or missing important events, which undermines the effectiveness of the security features.

The app sends me a thousand notifications for the same event, even when I disable them.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Amazon Alexa

Amazon Alexa receives mixed feedback, with users praising its integration with smart devices and ease of use, but criticizing its slow response times and connectivity issues. Many users find the app's interface cumbersome and report frequent glitches, which detracts from the overall experience.

#2 RUNNER UP

Google Home

Google Home is appreciated for its seamless integration with various smart devices and user-friendly interface. However, users express frustration with connectivity issues and frequent app updates that disrupt functionality, leading to a decline in user satisfaction over time.

#3 Straggler

Wyze - Make Your Home Smarter

Wyze receives mixed reviews, with users appreciating the affordability and video quality of its cameras, but expressing dissatisfaction with app reliability and customer service. Frequent app crashes, connectivity issues, and ineffective customer support are common complaints among users.

Nuggets

Major Highlights of the Week

Camera Loading Delays

The app takes too long to load camera feeds, which could compromise security by allowing intruders to act unnoticed. This delay is particularly concerning for users relying on the app for real-time monitoring.

By the time the cameras load, a package thief could have already stolen my delivery.

App Freezing Issues

Frequent app freezing disrupts live video viewing and playback, making it unreliable for users who need consistent monitoring. This issue persists across various devices and requires multiple app restarts to resolve.

The app freezes every time I try to view live footage, making it almost unusable.

Subscription Payment Errors

Users experience difficulties with subscription payments not being recognized, leading to service disruptions and frustration. This issue affects the functionality of paid features like Cam Plus.

Notification Management Problems

The inability to manage notifications effectively, such as turning them off during meetings, causes significant inconvenience. Users are forced to shut down their phones to avoid constant alerts.

I can't turn off notifications during meetings, so I have to shut my phone down completely.

Customer Support Challenges

Users report poor customer service experiences, with long wait times and ineffective solutions for billing and technical issues. This lack of support leads to dissatisfaction and consideration of alternative brands.

Customer service couldn't resolve my billing issue after 7 hours, making me want to switch brands.

Motion Detection Inaccuracy

The app struggles to accurately differentiate between motion types, leading to irrelevant alerts and missed important events. This inconsistency undermines the reliability of the security system.

The app can't tell the difference between a person and a tree moving, making alerts useless.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Camera Loading Delays

App Freezing Issues

Subscription Payment Errors

Users experience difficulties with subscription payments not being recognized, leading to service disruptions and frustration. This issue affects the functionality of paid features like Cam Plus.

Notification Management Problems

The inability to manage notifications effectively, such as turning them off during meetings, causes significant inconvenience. Users are forced to shut down their phones to avoid constant alerts.

Customer Support Challenges

Motion Detection Inaccuracy

The app struggles to accurately differentiate between motion types, leading to irrelevant alerts and missed important events. This inconsistency undermines the reliability of the security system.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is so buggy. I have to force close it multiple times to get a live video. And whenever I try to pull from the SD card, it’ll play for 10 seconds and then freeze.

OnlySaltair

Week of April 9th, 2025

I use my Wyze cams as baby monitors in my home and for almost 2 years, the app has worked great. However, more recently the app will freeze every single time I open up the camera. It’s extremely aggravating and I truly hope they can fix whatever bugs this app has because I’m about to get rid of the Wyze cams and Wyze app altogether.

Dani_Doll_Face

Week of April 9th, 2025

We’ve used Wyze products for years and they have been really good. Recently the connection to cameras has been really slow and glitchy. We have gig internet and good coverage throughout our house but the feed fails to load pretty regularly.

Hywey2hell

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is so buggy. I have to force close it multiple times to get a live video. And whenever I try to pull from the SD card, it’ll play for 10 seconds and then freeze.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Wyze - Make Your Home Smarter

Top Insights This Week

Camera Freezing Issues

App Stability Problems

Subscription and Billing Issues

Notification and Detection Flaws

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts