X-VPN - Super VPN & Best Proxy

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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X-VPN - Super VPN & Best Proxy

Top Insights This Week

Week of April 1st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of X-VPN - Super VPN & Best Proxy's key feedback

1

Frequent Disconnections

Many users report that the VPN disconnects frequently, causing frustration and inconvenience. Approximately 20% of users seem to be affected by this issue, as they mention the need to constantly reconnect to maintain a stable connection.

The VPN disconnects every few minutes, making it annoying to keep reconnecting.

2

Excessive Ads

A significant number of users are frustrated by the excessive ads that interrupt their experience, with some ads being inappropriate. This issue affects around 15% of users, who feel that the ads are too frequent and intrusive.

There are too many ads, and some are inappropriate, which is frustrating.

3

Poor Customer Support

Users express dissatisfaction with the lack of customer support, as they feel their issues are not being addressed. Approximately 10% of users have mentioned this problem, indicating a need for better communication and support from the technical team.

No one from the technical team is available to support and resolve issues.

4

Unreliable Premium Service

Some users who have paid for the premium service feel it does not deliver the promised faster speeds and stable connections. About 10% of users have expressed disappointment with the premium service, feeling it is not worth the cost.

The premium service isn't faster and often fails to connect, making it not worth the cost.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ExpressVPN
ExpressVPN receives high praise for its reliability and ease of use, with many users appreciating its fast connection speeds and excellent customer support. However, some users express frustration over its high cost and issues with subscription management.

#2 RUNNER UP

NordVPN
NordVPN is commended for its speed and security features, with users noting its effectiveness in maintaining privacy. Nonetheless, there are complaints about connectivity issues, especially in regions with strict internet regulations, and dissatisfaction with customer service response times.

#3 Straggler

X-VPN - Super VPN & Best Proxy
X-VPN receives mixed feedback; while some users appreciate its free features and ease of use, others criticize its frequent disconnections and intrusive ads. The premium version is noted for its additional features, but some users feel it does not justify the cost.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ExpressVPN
#1 Users Choice
ExpressVPN receives high praise for its reliability and ease of use, with many users appreciating its fast connection speeds and excellent customer support. However, some users express frustration over its high cost and issues with subscription management.
NordVPN
#2 Runner-up
NordVPN is commended for its speed and security features, with users noting its effectiveness in maintaining privacy. Nonetheless, there are complaints about connectivity issues, especially in regions with strict internet regulations, and dissatisfaction with customer service response times.
X-VPN - Super VPN & Best Proxy
#3 Straggler
X-VPN receives mixed feedback; while some users appreciate its free features and ease of use, others criticize its frequent disconnections and intrusive ads. The premium version is noted for its additional features, but some users feel it does not justify the cost.

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Nuggets

Major Highlights of the Week

Customer Support Gaps
Users experience a lack of response from customer support, leading to unresolved issues and frustration. This gap in communication undermines user trust and satisfaction.
Despite multiple attempts, I never received any response from customer service.
Invasive Ads
Frequent and inappropriate ads disrupt user experience, with some ads being explicit and embarrassing in public settings. This aggressive ad strategy detracts from the app's usability and user comfort.
An explicit ad played loudly in public, which was very embarrassing.
Connection Instability
The VPN frequently disconnects after a short period, requiring users to repeatedly reconnect, which is inconvenient and diminishes the app's reliability. This instability is a significant barrier to seamless user experience.
The VPN disconnects every few minutes, making it frustrating to use.
Premium Disappointment
The premium service fails to deliver on its promise of faster speeds and reliable connections, leading to user dissatisfaction and perceived wasted expenditure. This misalignment between expectations and reality damages the perceived value of the premium offering.
Limited Mobile Functionality
The app's mobile version lacks essential features like cellular data support, limiting its functionality compared to desktop versions. This limitation hinders the app's effectiveness for mobile users.
The VPN doesn't work with cellular data, which is a major drawback for mobile use.
Excessive Ad Frequency
The app bombards users with ads upon launch and during use, which interrupts the user experience and causes frustration. This excessive ad frequency is a deterrent to continued app usage.
Every time I open the app, I'm hit with ads, making it unusable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Customer Support Gaps
Users experience a lack of response from customer support, leading to unresolved issues and frustration. This gap in communication undermines user trust and satisfaction.
Invasive Ads
Frequent and inappropriate ads disrupt user experience, with some ads being explicit and embarrassing in public settings. This aggressive ad strategy detracts from the app's usability and user comfort.
Connection Instability
The VPN frequently disconnects after a short period, requiring users to repeatedly reconnect, which is inconvenient and diminishes the app's reliability. This instability is a significant barrier to seamless user experience.
Premium Disappointment
The premium service fails to deliver on its promise of faster speeds and reliable connections, leading to user dissatisfaction and perceived wasted expenditure. This misalignment between expectations and reality damages the perceived value of the premium offering.
Limited Mobile Functionality
The app's mobile version lacks essential features like cellular data support, limiting its functionality compared to desktop versions. This limitation hinders the app's effectiveness for mobile users.
Excessive Ad Frequency
The app bombards users with ads upon launch and during use, which interrupts the user experience and causes frustration. This excessive ad frequency is a deterrent to continued app usage.

Quotes of the week

Hear from some of the most impactful users to drive changes

It's a good source of VPN when you need it but there are WAY too many ads. If the ads were limited more and the time frame before it shuts off was longer without premium, I'd rate the app a lot higher.
bmmayfield656
Week of April 1st, 2025
Premium isn’t worth it at all. It advertises faster speeds, but it definitely isn’t faster. It wouldn’t even connect half the time even though my signal was fine.
RandomUser11223334444
Week of April 1st, 2025
I love this VPN, I use it for almost all of my apps since they don’t work in my country. It connects fast and works very well for all apps, but it disconnects every few minutes and you have to keep reconnecting it.
V.sh7
Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
It's a good source of VPN when you need it but there are WAY too many ads. If the ads were limited more and the time frame before it shuts off was longer without premium, I'd rate the app a lot higher.
Candice Wu
App Store
Premium isn’t worth it at all. It advertises faster speeds, but it definitely isn’t faster. It wouldn’t even connect half the time even though my signal was fine.
Kelly Williams
Google Play
I love this VPN, I use it for almost all of my apps since they don’t work in my country. It connects fast and works very well for all apps, but it disconnects every few minutes and you have to keep reconnecting it.
Koray Okumus
Google Play

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