Yelp: Food, Delivery & Reviews

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Yelp: Food, Delivery & Reviews

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Yelp: Food, Delivery & Reviews's key feedback

1

Poor Service Experience

A significant number of users, approximately 20%, report dissatisfaction with service quality, citing rude staff, unprofessional behavior, and lack of management intervention as key issues. This negatively impacts their dining experience and willingness to return.

The manager was rude and didn't address our concerns, leaving us frustrated and unwilling to return.

2

App Notification Issues

Around 15% of users are frustrated with persistent notification issues, where disabling notifications doesn't work as expected, leading to an intrusive user experience.

Despite disabling notifications multiple times, they keep reappearing, which is very annoying.

3

Food Quality Concerns

Approximately 25% of users express disappointment with food quality, mentioning issues like cold, soggy, or poorly prepared dishes, which detracts from their overall dining satisfaction.

The pizza was ice cold and the sandwich tasteless, making the meal quite disappointing.

4

App Navigation Difficulties

About 10% of users find the app's navigation challenging, describing it as cluttered and difficult to use, which hinders their ability to leave reviews or find information efficiently.

Navigating the app to leave a review is confusing and could be much more user-friendly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TripAdvisor
TripAdvisor is highly praised for its user-friendly interface and reliable reviews, making it easy for users to find and book travel experiences. Users appreciate the detailed information and recommendations, which often lead them to discover hidden gems during their travels.

#2 RUNNER UP

Yelp: Food, Delivery & Reviews
Yelp receives mixed feedback, with users appreciating its extensive database of reviews and local business information. However, some users express frustration with app limitations and issues like incomplete map views and perceived bias in review visibility.

#3 Straggler

Google Maps
Google Maps is valued for its accurate location services and clean interface, but users are frustrated with frequent updates and navigation issues. Many users express dissatisfaction with the app's inability to consistently find the fastest routes and its intrusive pop-up alerts.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
TripAdvisor
#1 Users Choice
TripAdvisor is highly praised for its user-friendly interface and reliable reviews, making it easy for users to find and book travel experiences. Users appreciate the detailed information and recommendations, which often lead them to discover hidden gems during their travels.
Yelp: Food, Delivery & Reviews
#2 Runner-up
Yelp receives mixed feedback, with users appreciating its extensive database of reviews and local business information. However, some users express frustration with app limitations and issues like incomplete map views and perceived bias in review visibility.
Google Maps
#3 Straggler
Google Maps is valued for its accurate location services and clean interface, but users are frustrated with frequent updates and navigation issues. Many users express dissatisfaction with the app's inability to consistently find the fastest routes and its intrusive pop-up alerts.

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Nuggets

Major Highlights of the Week

Managerial Misconduct
Instances of managerial misconduct are causing significant dissatisfaction, with managers being rude and unaccommodating to customers' issues. This behavior not only affects customer retention but also damages the restaurant's reputation.
The manager was rude and refused to address our concerns, leaving us feeling disrespected.
App Notification Issues
Users are frustrated with persistent push notifications that re-enable themselves despite being turned off, leading to a negative user experience. This issue suggests a need for improved app settings management to respect user preferences.
I've disabled push notifications multiple times, but they keep re-enabling themselves.
Inadequate Compensation
Customers are dissatisfied with the lack of compensation or acknowledgment for service mishaps, such as spilled drinks or incorrect orders. This oversight in customer service recovery can lead to loss of customer loyalty.
After a pitcher was spilled on us, no compensation or apology was offered by management.
App Usability Concerns
The app's navigation and design are perceived as cluttered and difficult to use, hindering users from easily leaving reviews. This indicates a need for a more intuitive user interface to enhance user engagement.
False Review Handling
Yelp's handling of false or misleading reviews is criticized, with users feeling that the platform does not adequately address inaccuracies. This can undermine trust in Yelp's review system and affect business reputations.
Yelp allows false reviews and does nothing when inaccuracies are reported.
Service Decline
Long-term patrons are noticing a decline in service quality, such as slow service and poor food quality, which affects their overall dining experience. This trend could lead to a decrease in repeat business if not addressed.
Service quality has declined over the years, with slow service and poor food quality.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Managerial Misconduct
Instances of managerial misconduct are causing significant dissatisfaction, with managers being rude and unaccommodating to customers' issues. This behavior not only affects customer retention but also damages the restaurant's reputation.
App Notification Issues
Users are frustrated with persistent push notifications that re-enable themselves despite being turned off, leading to a negative user experience. This issue suggests a need for improved app settings management to respect user preferences.
Inadequate Compensation
Customers are dissatisfied with the lack of compensation or acknowledgment for service mishaps, such as spilled drinks or incorrect orders. This oversight in customer service recovery can lead to loss of customer loyalty.
App Usability Concerns
The app's navigation and design are perceived as cluttered and difficult to use, hindering users from easily leaving reviews. This indicates a need for a more intuitive user interface to enhance user engagement.
False Review Handling
Yelp's handling of false or misleading reviews is criticized, with users feeling that the platform does not adequately address inaccuracies. This can undermine trust in Yelp's review system and affect business reputations.
Service Decline
Long-term patrons are noticing a decline in service quality, such as slow service and poor food quality, which affects their overall dining experience. This trend could lead to a decrease in repeat business if not addressed.

Quotes of the week

Hear from some of the most impactful users to drive changes

Yelp might be the worst site on the internet and that’s saying something. They allow people to lie and when you bring it to their attention they do nothing. Thanks Yelp for letting people lie about businesses.
Don’t use yelp
Week of April 9th, 2025
I’ve disabled push notification multiple times and the app reenables push notification on its own. This has been going on for months. Good riddance. Don’t support this predatory app.
Yuichiro310
Week of April 9th, 2025
Use to use Yelp all the time, but after getting a new phone, it seems to have issues on a regular basis. Have issues now, even loading and opening the app.
Mike IL224
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Yelp might be the worst site on the internet and that’s saying something. They allow people to lie and when you bring it to their attention they do nothing. Thanks Yelp for letting people lie about businesses.
Candice Wu
App Store
I’ve disabled push notification multiple times and the app reenables push notification on its own. This has been going on for months. Good riddance. Don’t support this predatory app.
Kelly Williams
Google Play
Use to use Yelp all the time, but after getting a new phone, it seems to have issues on a regular basis. Have issues now, even loading and opening the app.
Koray Okumus
Google Play

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