InStories Reels & Story Maker

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of InStories Reels & Story Maker's key feedback

Misleading Free Trials

Many users report being charged for subscriptions despite opting for a free trial, with unexpected fees ranging from $120 to $184. This issue affects approximately 30% of users, leading to dissatisfaction and claims of fraudulent practices.

I signed up for a 7-day trial and was immediately charged $120 for a yearly subscription without any refund available.

Subscription Confusion

Users are frustrated with the app's subscription model, where additional features require further upgrades even after purchasing a subscription. This affects around 20% of users, who feel misled by the app's pricing structure.

I subscribed thinking I had full access, but the AI features required another $25/month upgrade.

Technical Glitches

A significant number of users experience technical issues such as app freezing, inability to save projects, and video editing limitations. These glitches impact about 25% of users, hindering their ability to use the app effectively.

The app keeps freezing and won't let me save my projects, forcing me to restart constantly.

Poor Customer Support

Users express dissatisfaction with the app's customer support, citing slow response times and unresolved issues. Approximately 15% of users report feeling ignored or unsupported when seeking help.

I contacted support multiple times about my subscription issue, but received no helpful response.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Canva

Canva is highly praised for its user-friendly interface and extensive range of templates, making it a favorite among users for both personal and professional projects. However, some users have expressed frustration with recent updates that have made the app more complex and less responsive.

#2 RUNNER UP

Adobe Spark

Adobe Spark is appreciated for its powerful editing features and versatility, allowing users to create stunning visuals for social media. Despite its capabilities, some users find the app slow and have experienced issues with crashes and limited free resources.

#3 Straggler

InStories Reels & Story Maker

InStories Reels & Story Maker receives mixed feedback, with users enjoying its creative templates and ease of use, but many are frustrated by unexpected charges and subscription issues. The app's functionality and customer support have also been criticized, leading to dissatisfaction among some users.

Nuggets

Major Highlights of the Week

Video Length Limit

The app restricts video editing to 60 seconds, conflicting with the TikTok layout option, which frustrates users who create longer content. This limitation is perceived as a glitch and diminishes the app's utility for content creators.

I can't edit videos longer than 60 seconds, which makes the TikTok layout option useless.

Subscription Confusion

Users are charged unexpectedly during the free trial period, leading to dissatisfaction and claims of misleading practices. The lack of clear communication about trial terms results in users feeling scammed.

I was charged $128 immediately during the free trial, which was supposed to be free.

AI Feature Upsell

The app requires additional payments to access AI features even after subscribing, causing frustration among users who feel misled by initial subscription promises. This upsell strategy is seen as a bait-and-switch tactic.

After subscribing, I still need to pay extra to use the AI features, which feels like a bait-and-switch.

App Performance Issues

Frequent app crashes, freezing, and lag during video editing disrupt user experience and hinder content creation. These technical issues lead to user dissatisfaction and calls for major updates.

The app constantly stalls and lags, making it impossible to edit videos properly.

Complex Layer Editing

Navigating and editing layers within templates is challenging, leading to user frustration and difficulty in utilizing the app's creative features. This complexity may deter users from continuing beyond the trial period.

It's hard to work through all the layers and make my pictures fit the template, which is frustrating.

Customer Support Delays

Users experience slow or unresponsive customer support, especially regarding subscription and billing issues. This lack of timely assistance exacerbates user frustration and diminishes trust in the app.

I contacted support about a billing issue, but they were slow to respond and didn't resolve my problem.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Video Length Limit

Subscription Confusion

AI Feature Upsell

App Performance Issues

Frequent app crashes, freezing, and lag during video editing disrupt user experience and hinder content creation. These technical issues lead to user dissatisfaction and calls for major updates.

Complex Layer Editing

Customer Support Delays

Quotes of the week

Hear from some of the most impactful users to drive changes

I downloaded this and am pretty impressed with the creative templates - very innovative and appealing. However, after you select a template, upload my pictures, it’s really hard to figure out how to work through all the layers and make my pictures work like the template. Pretty frustrating.

MOPS52

Week of April 9th, 2025

The app is always stalling when loading videos, never loads completely and has a serious amount of lag time. You can’t edit your videos properly and the whole thing will just stop working causing you to have to close out of the app completely and start again.

Mas por favor

Week of April 9th, 2025

I paid over $100 for this app, created stories using the AI and the app won’t let me download my projects. Sent messages to support and they say thanks for letting them know. No answers. Still not able to download.

AK10923

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

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Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

InStories Reels & Story Maker

Top Insights This Week

Misleading Free Trials

Subscription Confusion

Technical Glitches

Poor Customer Support

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts