YNAB

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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YNAB

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of YNAB's key feedback

1

Bank Connection Issues

Many users report problems with YNAB's bank connection feature, which often fails to sync transactions or requires frequent reauthorization. This issue affects approximately 20% of users, leading to frustration as it undermines the app's core functionality of automatic transaction imports.

The app constantly disconnects from my bank, making it hard to keep my budget updated.

2

Complex User Interface

The app's interface is often described as unintuitive and overly complex, especially for new users. This complexity can deter users from effectively managing their budgets, with an estimated 15% of users expressing difficulty in navigating the app.

I find the app confusing and hard to use, with too many steps to complete simple tasks.

3

Subscription Cost Concerns

A significant number of users are concerned about the high subscription cost of YNAB, which they feel is not justified by the features offered. Approximately 10% of users mention that the cost is prohibitive, especially for those already struggling financially.

The app is too expensive for a budgeting tool, especially when there are free alternatives available.

4

Credit Card Handling Confusion

Users frequently mention confusion with how YNAB handles credit card payments, finding the process cumbersome and not intuitive. This issue affects around 12% of users, who feel that managing credit card transactions should be more straightforward.

The way credit card payments are handled is confusing and takes too much time to manage.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

YNAB
YNAB receives high praise for its life-changing impact on users' financial management, with many appreciating its unique budgeting philosophy and supportive community. However, some users find the app's learning curve steep and have issues with bank syncing and the app's cost.

#2 RUNNER UP

Mint
Mint is appreciated for its easy-to-use interface and cost-saving benefits, especially for those switching from more expensive services. However, users report issues with app functionality, customer service, and data syncing, which can be frustrating.

#3 Straggler

EveryDollar
EveryDollar is valued for its simplicity and alignment with Dave Ramsey's budgeting philosophy, helping users manage their finances effectively. Nonetheless, users express dissatisfaction with connectivity issues, the app's cost, and the lack of certain features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
YNAB
#1 Users Choice
YNAB receives high praise for its life-changing impact on users' financial management, with many appreciating its unique budgeting philosophy and supportive community. However, some users find the app's learning curve steep and have issues with bank syncing and the app's cost.
Mint
#2 Runner-up
Mint is appreciated for its easy-to-use interface and cost-saving benefits, especially for those switching from more expensive services. However, users report issues with app functionality, customer service, and data syncing, which can be frustrating.
EveryDollar
#3 Straggler
EveryDollar is valued for its simplicity and alignment with Dave Ramsey's budgeting philosophy, helping users manage their finances effectively. Nonetheless, users express dissatisfaction with connectivity issues, the app's cost, and the lack of certain features.

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Nuggets

Major Highlights of the Week

Bank Connection Issues 🔌
Users experience frequent disconnections with bank accounts, leading to delays in transaction imports and frustration with manual entry. This undermines the app's core promise of seamless financial tracking.
The app constantly disconnects from my bank, making it hard to budget accurately.
Complex Credit Card Handling 💳
The process for managing credit card payments is seen as overly complicated, requiring multiple steps and causing confusion. Users expect a more intuitive, streamlined approach to credit card transactions.
Credit card payments are so obtuse that it takes me five minutes to figure out each time.
UI/UX Frustrations 🎨
Recent updates have introduced additional steps and removed intuitive features, making the app less user-friendly. Users find the new interface cumbersome, impacting their overall experience.
The new UI requires too many clicks to perform simple tasks, making it frustrating to use.
Subscription Cost Concerns 💸
The app's subscription model is perceived as expensive, especially for users with limited budgets. This cost barrier is seen as counterintuitive for a budgeting tool.
Paying $15/month for a budgeting app is out of my budget.
Customer Support Challenges 📞
Users report dissatisfaction with customer support, describing interactions as scripted and unhelpful. This affects trust and satisfaction with the service.
Customer service feels like talking to bots with copy-paste responses.
Learning Curve Difficulties 📚
The app's steep learning curve and lack of intuitive guidance deter new users. Many find the initial setup and understanding of the system overwhelming.
I spent hours trying to figure out the app, but it's too complicated without proper tutorials.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Bank Connection Issues 🔌
Users experience frequent disconnections with bank accounts, leading to delays in transaction imports and frustration with manual entry. This undermines the app's core promise of seamless financial tracking.
Complex Credit Card Handling 💳
The process for managing credit card payments is seen as overly complicated, requiring multiple steps and causing confusion. Users expect a more intuitive, streamlined approach to credit card transactions.
UI/UX Frustrations 🎨
Recent updates have introduced additional steps and removed intuitive features, making the app less user-friendly. Users find the new interface cumbersome, impacting their overall experience.
Subscription Cost Concerns 💸
The app's subscription model is perceived as expensive, especially for users with limited budgets. This cost barrier is seen as counterintuitive for a budgeting tool.
Customer Support Challenges 📞
Users report dissatisfaction with customer support, describing interactions as scripted and unhelpful. This affects trust and satisfaction with the service.
Learning Curve Difficulties 📚
The app's steep learning curve and lack of intuitive guidance deter new users. Many find the initial setup and understanding of the system overwhelming.

Quotes of the week

Hear from some of the most impactful users to drive changes

YNAB has completely changed my relationship with money. I have been using it for several years now and it's the only app that I will consistently and happily pay good money for because of how much it has helped me build awareness of my spending habits and focus on goals that have given me so much more financial freedom.
A Google user
Week of April 9th, 2025
The app is great for budgeting, but the recent updates have made it cumbersome to use. The new UI requires more clicks to perform simple tasks, which is frustrating. I hope they streamline the process in future updates.
A Google user
Week of April 9th, 2025
YNAB is a fantastic budgeting tool, but the subscription cost is quite high. It would be great if they offered a more affordable plan for those who are just starting to budget and need financial help.
A Google user
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
YNAB has completely changed my relationship with money. I have been using it for several years now and it's the only app that I will consistently and happily pay good money for because of how much it has helped me build awareness of my spending habits and focus on goals that have given me so much more financial freedom.
Candice Wu
App Store
The app is great for budgeting, but the recent updates have made it cumbersome to use. The new UI requires more clicks to perform simple tasks, which is frustrating. I hope they streamline the process in future updates.
Kelly Williams
Google Play
YNAB is a fantastic budgeting tool, but the subscription cost is quite high. It would be great if they offered a more affordable plan for those who are just starting to budget and need financial help.
Koray Okumus
Google Play

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