Yubo

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Yubo's key feedback

Paywall Frustration

A significant number of users, approximately 20%, express frustration over the app's paywall, which restricts access to basic features like viewing messages and profiles, contradicting the app's claim of being free. This has led to dissatisfaction among users who feel misled by the app's advertising.

I can't believe I have to pay just to see who messaged me; it's not fair!

Verification Issues

Around 5% of users report problems with the app's verification process, where attempts to verify their identity are repeatedly rejected, causing frustration and preventing them from using the app effectively.

The app keeps saying my face verification looks like a scam, and I can't use it anymore.

Bait-and-Switch Tactics

Approximately 10% of users feel deceived by the app's promotional tactics, such as offering 'free' rewards that are actually locked behind a paywall, which they perceive as misleading and against app store policies.

The app tricks you into thinking you won free YuBucks, but you have to pay to claim them.

Cluttered Interface

About 5% of users find the app's interface to be cluttered and confusing, with too many buttons and functions that lack cohesion, making navigation difficult and detracting from the user experience.

The layout is so messy and confusing, I can't even find the people I've added.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Yubo

Yubo receives mixed feedback. Users appreciate the app for making new friends and its fun features, but many criticize the high costs associated with accessing certain features and issues with account management.

#2 RUNNER UP

Wizz

Wizz is praised for its engaging platform that allows users to connect and chat with new people worldwide. However, users have reported issues such as frequent bugs, app crashes, and concerns over the effectiveness of the moderation system.

#3 Straggler

BeFriend

BeFriend is appreciated for creating a safe space for people looking to make platonic connections, especially for those who may feel isolated or new to a city. Many users enjoy the app’s focus on friendship over dating. However, some mention a lack of active users in certain regions and occasional issues with matching accuracy or engagement after connecting.

Nuggets

Major Highlights of the Week

False Reactions

Users are skeptical about the authenticity of reactions, suspecting they are fabricated to encourage spending. This undermines trust in the app's engagement features.

I doubt anyone actually sent those reactions; it feels like a ploy to make us spend money.

Bait-and-Switch

The app's 'free' YuBucks offer is misleading, as users must pay to claim their winnings, violating App Store policies and damaging credibility.

The 'free' YuBucks spin is a scam; you have to pay to claim them, which is misleading.

Verification Issues

The face verification process is flawed, incorrectly flagging legitimate users as suspicious, leading to frustration and app inaccessibility.

The app keeps saying my face is a scam picture, preventing me from using it.

Excessive Paywalls

Core functionalities like viewing messages and profiles are locked behind paywalls, contradicting the app's free usage promise and frustrating users.

You have to pay for everything, even to see who messaged you, which is unfair.

Messy Interface

The app's interface is cluttered and confusing, with disorganized navigation and disappearing contacts, hindering user experience.

The layout is chaotic, and once you add someone, their profile vanishes.

Permanent Bans

Users are frustrated with permanent bans despite previous spending, feeling it shows a lack of community care and fair moderation.

I was permanently banned after spending money; a temporary ban would be more reasonable.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

False Reactions

Users are skeptical about the authenticity of reactions, suspecting they are fabricated to encourage spending. This undermines trust in the app's engagement features.

Bait-and-Switch

The app's 'free' YuBucks offer is misleading, as users must pay to claim their winnings, violating App Store policies and damaging credibility.

Verification Issues

The face verification process is flawed, incorrectly flagging legitimate users as suspicious, leading to frustration and app inaccessibility.

Excessive Paywalls

Core functionalities like viewing messages and profiles are locked behind paywalls, contradicting the app's free usage promise and frustrating users.

Messy Interface

The app's interface is cluttered and confusing, with disorganized navigation and disappearing contacts, hindering user experience.

Permanent Bans

Users are frustrated with permanent bans despite previous spending, feeling it shows a lack of community care and fair moderation.

Quotes of the week

Hear from some of the most impactful users to drive changes

I wish there weren’t so many things you had to pay for 😅 but besides that the app is pretty okay!

Beenshella7

Week of April 7th, 2025

They say that this is a free app to make friends, how the heck are you gonna make friends when you have to pay a bunch to see who even messages you. Maybe don’t false advertise, doesn’t look too good, just saying.

tacticalhyenaplays

Week of April 7th, 2025

The overall layout is clustered and messy; so many buttons and functions that aren’t cohesive. You also have to PAY in order to do ANYTHING. Seriously, you can’t even VIEW the people who contact you or look up the people in your area.

Greaseizdaword

Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I wish there weren’t so many things you had to pay for 😅 but besides that the app is pretty okay!

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Yubo

Top Insights This Week

Paywall Frustration

Verification Issues

Bait-and-Switch Tactics

Cluttered Interface

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts