Zalando

User Experience Report

Week of February 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Zalando's key feedback

Scam Concerns

Users frequently report being scammed or encountering fraudulent activities on the platform, leading to distrust. Strengthening account verification and fraud detection could mitigate this issue.

Product Mismatch

Users frequently report being scammed or encountering fraudulent activities on the platform, leading to distrust. Strengthening account verification and fraud detection could mitigate this issue.

Scam Concerns

Users are frustrated with the high volume of notifications and emails, which persist even when turned off. Reducing notification frequency or improving settings could improve user experience.

Customer Service Issues

There are complaints about products not matching their descriptions or images, leading to customer dissatisfaction. Ensuring accurate product representation could reduce these issues.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

AliExpress

AliExpress is praised for its affordable prices and vast product selection. Users appreciate the fast delivery and reliable service, although some express concerns about occasional delivery issues and product discrepancies.

#2 RUNNER UP

eBay

eBay receives mixed reviews, with users expressing frustration over customer service and issues with sellers. While some appreciate the platform's variety and deals, others are wary of scams and poor support, leading to a decline in trust.

#3 Straggler

Amazon

Amazon is known for its vast selection and convenience, but recent feedback highlights dissatisfaction with customer service and controversial product listings. Despite this, many users still find it a reliable platform for quick and easy shopping.

Nuggets

Major Highlights of the Week

Frequent Updates

Users are frustrated with the frequency of app updates. Consider consolidating updates to a less frequent schedule and clearly communicate the benefits of each update to users.

Product Mismatch

Users report discrepancies between product images and actual items received. Implement a stricter quality control process to ensure product listings accurately represent the items.

Scam Concerns

There are numerous complaints about scams and fraudulent activities. Enhance security measures by implementing stricter verification processes for sellers and educating buyers on safe purchasing practices.

Customer Service Issues

Users are dissatisfied with customer service, citing unhelpful responses and unresolved issues. Improve customer support by training representatives to handle complaints effectively and providing clear escalation paths.

App Language Settings

Users are frustrated by the inability to change the app language independently of the region. Allow users to select their preferred language regardless of their location to improve accessibility.

Dark Mode Request

Many users are requesting a dark mode feature for the app. Implement a dark mode option to enhance user experience, especially for those who use the app in low-light environments.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Frequent Updates

Users are frustrated with the frequency of app updates. Consider consolidating updates to a less frequent schedule and clearly communicate the benefits of each update to users.

Product Mismatch

Users report discrepancies between product images and actual items received. Implement a stricter quality control process to ensure product listings accurately represent the items.

Scam Concerns

Customer Service Issues

App Language Settings

Users are frustrated by the inability to change the app language independently of the region. Allow users to select their preferred language regardless of their location to improve accessibility.

Dark Mode Request

Many users are requesting a dark mode feature for the app. Implement a dark mode option to enhance user experience, especially for those who use the app in low-light environments.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is plagued with scammers, making it unsafe for business. Stricter account verification and AI-driven fraud detection are needed to protect users and maintain trust.

App Store

The app's organization is terrible for managing orders. It's impossible to separate different suppliers, and the interface is too cluttered to run a business efficiently.

Google Play

The app's frequent updates are overwhelming, with new updates every two days. It's too much and disrupts the user experience.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is plagued with scammers, making it unsafe for business. Stricter account verification and AI-driven fraud detection are needed to protect users and maintain trust.

Candice Wu

App Store

The app's organization is terrible for managing orders. It's impossible to separate different suppliers, and the interface is too cluttered to run a business efficiently.

Kelly Williams

Google Play

The app's frequent updates are overwhelming, with new updates every two days. It's too much and disrupts the user experience.

Koray Okumus

Google Play

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User Experience Report

Zalando

Top Insights This Week

Scam Concerns

Product Mismatch

Scam Concerns

Customer Service Issues

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts