Zillow Real Estate & Rentals

User Experience Report

Week of March 25th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Zillow Real Estate & Rentals's key feedback

Unresponsive Property Managers

A significant number of users, approximately 30%, report frustration with property managers not responding to inquiries, making it difficult to schedule tours or get information. This lack of communication leads to wasted time and missed opportunities for potential renters and buyers.

I messaged multiple property owners and never heard back, making it impossible to schedule tours.

Persistent Notification Issues

Around 25% of users are experiencing issues with notification badges that do not clear, even after updates and app restarts. This persistent problem is causing annoyance and confusion, leading some users to consider discontinuing the app.

The app shows notifications that don't exist, and I can't get rid of them, which is very frustrating.

Inaccurate Search Filters

Approximately 20% of users are affected by search filters that do not work correctly, such as being shown properties that do not meet specified criteria like pet-friendliness. This results in a time-consuming and inefficient search process.

Despite setting filters for pet-friendly apartments, I keep seeing listings that don't allow pets.

Laggy Map Navigation

About 15% of users report that the map feature is laggy and difficult to use, which hampers their ability to explore listings effectively. This technical issue detracts from the overall user experience and usability of the app.

Navigating the map is extremely laggy and barely usable, making it hard to explore listings.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Redfin Real Estate

Redfin is praised for its user-friendly interface, accurate and up-to-date listings, and useful features like the ability to schedule tours and receive instant notifications. Users appreciate the detailed property information and the app's reliability in providing real-time updates.

#2 RUNNER UP

Zillow Real Estate & Rentals

Zillow receives mixed feedback, with users appreciating its comprehensive listings and features like the BuyAbility tool and Zestimate. However, many users report issues with outdated photos, slow app performance, and notification bugs, leading to frustration.

#3 Straggler

Trulia Real Estate

Trulia is appreciated for its easy navigation, detailed neighborhood information, and real-time updates. Users find the app helpful for tracking properties and appreciate the crime maps feature, although some report issues with outdated listings and occasional bugs.

Nuggets

Major Highlights of the Week

Fake Decor

Users are frustrated with misleading property photos that use fake decor, making it difficult to assess the true condition of homes. This issue undermines trust in the platform's listings.

The fake decor makes it hard to see the real details of the house.

Unresponsive Agents

There is a significant issue with property managers not responding to inquiries, leaving users unable to proceed with potential rentals or purchases. This lack of communication is causing users to consider alternative platforms.

I message property owners multiple times and never hear back, making the app useless.

Notification Glitches

Persistent notification badges that do not clear are causing user frustration, leading some to consider discontinuing app use. This technical glitch affects user experience and app credibility.

The notification badge won't clear even after updating the app and restarting my phone.

Outdated Maps

The app's maps are outdated, showing incorrect roads and neighborhoods, which hinders users' ability to accurately assess property locations. This issue affects the reliability of the app's navigation features.

The maps on the app are very outdated with roads and constructed neighborhoods.

VA Home Filter

The absence of a VA-approved homes filter is a major oversight, particularly for veterans who rely on this feature for efficient home searches. This gap in functionality is a missed opportunity to cater to a specific user segment.

The absence of a VA-approved homes filter is a major oversight for veterans.

Search Functionality

Users are experiencing issues with the search functionality, where searches yield no results despite resetting filters. This problem is causing frustration and inefficiency in finding properties.

Whenever I type in an address, I get no search results, even after resetting filters.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Fake Decor

Users are frustrated with misleading property photos that use fake decor, making it difficult to assess the true condition of homes. This issue undermines trust in the platform's listings.

Unresponsive Agents

Notification Glitches

Persistent notification badges that do not clear are causing user frustration, leading some to consider discontinuing app use. This technical glitch affects user experience and app credibility.

Outdated Maps

VA Home Filter

Search Functionality

Users are experiencing issues with the search functionality, where searches yield no results despite resetting filters. This problem is causing frustration and inefficiency in finding properties.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's search filters are not working properly, especially for pet-friendly apartments, which wastes my time. Additionally, property managers are often unresponsive, making it difficult to schedule visits.

RhymeswithWiitch

Week of March 25th, 2025

The app's notification system is broken; it shows alerts even when there are no new notifications, which is frustrating and makes me want to stop using the app.

Whitney JD

Week of March 25th, 2025

The app lacks a VA-approved homes filter, which is a significant oversight for veterans looking for housing. This adds unnecessary hassle to the home-buying process.

Hoorah72

Week of March 25th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app's notification system is broken; it shows alerts even when there are no new notifications, which is frustrating and makes me want to stop using the app.

Kelly Williams

Google Play

The app lacks a VA-approved homes filter, which is a significant oversight for veterans looking for housing. This adds unnecessary hassle to the home-buying process.

Koray Okumus

Google Play

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User Experience Report

Zillow Real Estate & Rentals

Top Insights This Week

Unresponsive Property Managers

Persistent Notification Issues

Inaccurate Search Filters

Laggy Map Navigation

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts