Users report issues with appointments not being recognized by doctors' offices despite confirmations from Zocdoc. Approximately 10% of users experience this problem, leading to confusion and wasted time.

I arrived for my confirmed appointment only to find the doctor had no record of it.

Some users find that doctors listed as accepting their insurance on Zocdoc do not actually do so, causing frustration and wasted efforts. This affects around 8% of users, who are left without the care they sought.

None of the appointments I booked accepted my insurance despite Zocdoc's claims.

Users experience frequent last-minute cancellations of appointments, which disrupts their plans and delays care. This issue impacts about 7% of users, who find it difficult to rely on the app for consistent scheduling.

I've had multiple appointments canceled last minute, making it hard to get the care I need.

The app sometimes crashes or has limited functionality, especially when dealing with doctors with multiple locations. Approximately 5% of users report these technical issues, which hinder their ability to book appointments smoothly.

The app crashes when I try to open profiles of doctors with multiple locations.