Zoom Workplace

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Zoom Workplace

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Zoom Workplace's key feedback

1

Scam Sites

A significant concern among users is the presence of scam sites on the platform, with approximately 5% of users reporting issues related to illegitimate sites and unresponsive customer service. This undermines trust in the app's security and reliability.

The app allows scam sites to operate, and I never received my order from Mugle.

2

Customer Service Delays

Users frequently express frustration with the slow and ineffective customer service, affecting around 10% of users. Long wait times and unresolved issues lead to dissatisfaction and hinder problem resolution.

I waited over an hour for customer service and was disconnected without help.

3

Connection Issues

Connection problems, such as freezing and disconnections, are a common complaint, impacting about 8% of users. These issues disrupt meetings and reduce the app's reliability for professional use.

Zoom keeps disconnecting, causing me to miss important information.

4

Accessibility Concerns

Accessibility issues, particularly for users with disabilities, affect approximately 3% of users. The app's features do not adequately accommodate users with vision or hearing impairments, limiting its inclusivity.

The small screen size impairs visibility for ASL interpreters, affecting Deaf users.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Slack
Slack receives mixed feedback, with users praising its integration features and team communication capabilities, but criticizing its recent updates for causing bugs and usability issues. Many users appreciate its humor and functionality, while others find the app's performance and notification system lacking.

#2 RUNNER UP

Zoom Workplace
Zoom Workplace garners a mix of positive and negative feedback. Users appreciate its comprehensive features for meetings and collaboration, but some report issues with connectivity and customer service. The AI Companion is highlighted as a beneficial tool, though some users experience technical difficulties.

#3 Straggler

Microsoft Teams
Microsoft Teams is praised for its collaboration features and integration with other Microsoft products, but users frequently report bugs and issues with notifications and connectivity. While some find it essential for work, others are frustrated by its complexity and performance problems.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Slack
#1 Users Choice
Slack receives mixed feedback, with users praising its integration features and team communication capabilities, but criticizing its recent updates for causing bugs and usability issues. Many users appreciate its humor and functionality, while others find the app's performance and notification system lacking.
Zoom Workplace
#2 Runner-up
Zoom Workplace garners a mix of positive and negative feedback. Users appreciate its comprehensive features for meetings and collaboration, but some report issues with connectivity and customer service. The AI Companion is highlighted as a beneficial tool, though some users experience technical difficulties.
Microsoft Teams
#3 Straggler
Microsoft Teams is praised for its collaboration features and integration with other Microsoft products, but users frequently report bugs and issues with notifications and connectivity. While some find it essential for work, others are frustrated by its complexity and performance problems.

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Nuggets

Major Highlights of the Week

Scam Site Concerns
Users are encountering scam sites through the app, leading to unfulfilled orders and lack of response from support. This raises concerns about the platform's security and trustworthiness.
I ordered through Mugle and never received my items, and support didn't respond.
Accessibility Issues
The app's features are not accommodating for users with disabilities, particularly those needing ASL interpreters, due to screen size limitations. This impacts the app's usability for the Deaf community.
ASL interpreters are hard to see on small screens, making Zoom less effective for Deaf users.
Virtual Background Glitches
Virtual backgrounds cause distracting image jittering, affecting the user experience on both iOS and Windows platforms. This issue persists despite using the latest software versions.
Using a virtual background makes the image jitter, which is distracting.
Customer Service Delays
Users experience significant delays and disconnections when trying to reach customer service, leading to unresolved issues and frustration. This highlights a need for improved support response times.
I waited over an hour for customer service and got disconnected without resolution.
Apple Integration Problems
The app does not integrate well with Apple cloud contacts, making it unusable for some users who rely on this feature. This limitation drives users to consider alternative platforms.
Zoom won't work with my Apple cloud contacts, so I'm switching to Google Chat.
Screen Lag and Sign-In Issues
Users report frequent screen lag and difficulties signing in despite having good WiFi and devices, indicating potential app performance issues. This affects the overall user experience and satisfaction.
The screen lags a lot and I can't sign in, even with good WiFi and a good device.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Scam Site Concerns
Users are encountering scam sites through the app, leading to unfulfilled orders and lack of response from support. This raises concerns about the platform's security and trustworthiness.
Accessibility Issues
The app's features are not accommodating for users with disabilities, particularly those needing ASL interpreters, due to screen size limitations. This impacts the app's usability for the Deaf community.
Virtual Background Glitches
Virtual backgrounds cause distracting image jittering, affecting the user experience on both iOS and Windows platforms. This issue persists despite using the latest software versions.
Customer Service Delays
Users experience significant delays and disconnections when trying to reach customer service, leading to unresolved issues and frustration. This highlights a need for improved support response times.
Apple Integration Problems
The app does not integrate well with Apple cloud contacts, making it unusable for some users who rely on this feature. This limitation drives users to consider alternative platforms.
Screen Lag and Sign-In Issues
Users report frequent screen lag and difficulties signing in despite having good WiFi and devices, indicating potential app performance issues. This affects the overall user experience and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for meetings, but the inability to connect with Apple cloud contacts is a dealbreaker for me. I'm switching back to Google Chat.
TK Nick
Week of April 9th, 2025
I paid for an upgrade but still face issues with my account reverting to the 40-minute limit. Customer service is unresponsive, making it frustrating to resolve my problem.
crheartbeat
Week of April 9th, 2025
The app often freezes during my SilverSneakers sessions, and attempts to communicate with support have been unsuccessful. I wish there was a more reliable update process.
pitschin
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for meetings, but the inability to connect with Apple cloud contacts is a dealbreaker for me. I'm switching back to Google Chat.
Candice Wu
App Store
I paid for an upgrade but still face issues with my account reverting to the 40-minute limit. Customer service is unresponsive, making it frustrating to resolve my problem.
Kelly Williams
Google Play
The app often freezes during my SilverSneakers sessions, and attempts to communicate with support have been unsuccessful. I wish there was a more reliable update process.
Koray Okumus
Google Play

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