For smarter, faster, Product and CX teams

Collect and analyze your customer feedback

Analyze and prioritize feedback from 125+ sources with AI, collect more data with surveys and turn your insights into action, super fast.

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Migrate any feedback source in one-click

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Trusted by companies that put customers first

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

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Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

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Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

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Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

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Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

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Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

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Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

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Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

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THE PROBLEM

Customer feedback analysis is slow, messy, and hard to act on

Feedback comes from different sources, takes too long to analyze, and is a total mess. Without AI, it's unreliable and impossible to scale. Trying to use it to inform business decisions? Forget it.

OUR SOLUTION

Automate your feedback analysis and prioritization in one place

Prioritize the feedback that really matters, save weeks of analysis time, get your whole team involved, and build better products. Plus, save significantly on costs.

Surveys for any platform. Insights faster with AI.

Our AI is industry leading

Designed by experts from Meta and Cisco, our AI consistently delivers market leading precision and results across tagging and insights.

Migrate with one-click

Onboard easily - just connect your feedback sources with one click. A full account can be set-up in a couple of days. Invite everyone from your team.

Access a suite of features

Use AI to collect, understand, track, and act on all your feedback in one platform. We're a one-stop shop for turning feedback into real value.

Take the hassle out of your feedback loop

Collect

Need more feedback? Easily collect it through mobile, email, WhatsApp, or directly from your website. Analyze and prioritize results with AI.

Surveys

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Understand

Use fast, automated AI tagging to categorize all your feedback, turning it into clear, actionable insights. Instantly search through everything.

AI Tagging & Prioritization

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Feedback Search

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Monitor

Cut support hours by tracking feedback anomalies, customer-reported bugs, and alerts. Competitors? Analyze their feedback too.

Competitor Analysis

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Anomalies

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Bug analysis

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Action

Struggling to make feedback-driven decisions? Stop overthinking and get instant AI-generated dashboards with all your feedback data.

Insight Dashboards

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What our customers say

Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.

We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result

Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.

We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result

Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.

We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result

Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.

We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result

Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.

We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result

How it works

Easily connect multiple reviews, survey results, support chats, social media, or API.

Process your data with our advanced feedback-trained LLMs to extract themes, sentiment, and categories.

Easily act on your data with visual dashboards, alerts, priorities and actionable insights.

Create, send, and analyze surveys via WhatsApp, email, or SDK embedding to capture more customer feedback.

See how Anecdote connects work across different departments

Create memorable customer experiences

Improve CSAT

Close the feedback loop

Drive customer love

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Build customer-oriented products

Detect bugs and pain points

Get alerted on product issues

Get automatic user insights and research

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Loop in your whole company to your customers’ voice

Connect feedback to company goals

Build a more customer-centric company strategy

Improve cross company collaboration

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Use the voice of the customer for growth

Analyze the latest daily refreshed feedback

See trends as they emerge

Loop in your whole company to key VoC Insights

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Drive decisions with confidence

Reduce product, engineering, and support costs

See trends as they emerge

Save your company tens of thousands in dollar-spend on wasted hours

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The all-in-one platform for every team. Whether it’s customer experience or company-wide, our platform helps your team work together, communicate better, and get more done.

Connect with 125+
customer feedback sources

Search for your feedback source
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Go from analysis to action-ready insights, fast.