A significant number of users, approximately 15%, report unexpected charges such as smoking violations or damage claims, which they believe are fraudulent or unjustified. This issue is exacerbated by a lack of support from customer service, leaving users feeling scammed.

I was falsely accused of breaking the smoking policy and charged unfairly, with no help from customer support.

Around 10% of users have experienced inadequate roadside assistance, leaving them stranded and forced to resolve issues at their own expense. This lack of support during emergencies significantly impacts the overall rental experience.

When the car broke down, Turo's roadside assistance was unhelpful, leaving me stranded for hours and forcing me to pay for towing and accommodation.

Approximately 8% of users are frustrated by age-related fees and unexpected payment requirements, such as needing a credit card despite previous bookings with a debit card. These restrictions can lead to trip disruptions and additional costs.

I was charged a $150 fee for being under 25, which was more than the rental cost, ruining my trip plans.

A small but notable percentage of users, about 5%, face challenges when trying to close their accounts, encountering technical issues and delays, which contrasts with the ease of account creation.

I wanted to close my account after my trip, but faced repeated errors and delays, unlike the easy account setup process.